Receptionist

To be a Saudi nationality, elegant, with a strong personality and appropriate appearance.

Who we are
At Stella Stays, we’re not just another hospitality brand - we’re building the future of living. We’ve reimagined what it means to feel at home, creating tech-driven, beautifully designed spaces that people actually want to live in, whether for a few days or a few months.

About the role:
Stella Stays is seeking a highly motivated and customer-focused individual to join our team as a Front Desk Receptionist. The ideal candidate will be responsible for delivering a world-class hospitality experience to guests, executing front desk operations, and collaborating with both on-site and headquarters teams to efficiently resolve any issues that may arise. This role requires a commitment to providing outstanding customer service, problem-solving skills, and the ability to work efficiently in a fast-paced environment.

Responsibilities:

• Greet and assist guests throughout the booking process with personalized service.
• Register guests and guide them through digital check-in/check-out procedures for a seamless experience.
• Enhance the guest experience by providing VIP treatments, guest gifts, and personalized touches.
• Address and resolve guest issues in a positive and timely manner.
• Support the guest experience and Reservations team with on-ground assistance while maintaining a positive company culture.
• Prepare training manuals and SOPs for the team.
• Foster relationships with building staff, vendors, and cross-functional teams.

Requirements:

• High school diploma or equivalent, with further education in hospitality or customer service preferred.
• Proven customer service experience in a similar role.
• Excellent communication skills, both written and verbal, in English and Arabic.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Basic computer skills, including proficiency with Microsoft Office and property management systems.

Join Our Prestigious Hospitality Brand as a Receptionist!

We are looking for a friendly, professional, and dedicated Receptionist to join our team at our newest upscale location in Riyadh. The ideal candidate will deliver outstanding customer service, handle guest inquiries efficiently, and ensure a welcoming environment at all times.

Key Responsibilities:

• Greet guests warmly upon arrival, ensuring they receive a positive first impression.
• Handle reservations and guest inquiries efficiently, providing clear and accurate information about our services.
• Coordinate effectively with service and operational teams to ensure seamless guest experiences.
• Manage telephone calls and emails professionally, responding promptly and politely.
• Ensure the reception area remains tidy, organized, and presentable.
• Handle administrative tasks including guest check-in/check-out procedures and billing.

Qualifications and Experience:

• Previous experience in a receptionist or customer-facing role within hospitality is preferred.
• Exceptional customer service and interpersonal skills.
• Good organizational and administrative abilities, with attention to detail.
• Professional appearance and demeanor at all times.
• Proficiency in English is essential; Arabic language skills are advantageous.

What We Offer:

• Attractive monthly salary of SR 3000.
• Comfortable, quality accommodation provided (live-in).
• Professional training and growth opportunities within a renowned hospitality brand.
• Collaborative and supportive working environment.

Join our dynamic team and contribute to delivering outstanding hospitality experiences.