Receptionist

Job Title: Customer Receptionist and Problem Solver

Job Description:
Responsible for professionally receiving customers, providing them with necessary support, and effectively and swiftly addressing their inquiries and problems to ensure customer satisfaction and enhance the company's image.

Duties and Responsibilities:

• Welcoming customers in a friendly and professional manner.

• Responding to customer inquiries via phone, email, or in person.

• Identifying and understanding customer issues and working to resolve them quickly and effectively or forwarding to the relevant departments when necessary.

• Logging all customer complaints and feedback and continuously following up to resolve them.

• Providing accurate information about the company's products and services.

• Working to enhance customer experience and satisfaction by delivering excellent service.

• Collaborating with various teams within the company to ensure comprehensive solutions to problems.

• Preparing periodic reports on customer complaints and problem patterns to assist in improving processes.

Skills and Requirements:

• Excellent communication skills in both Arabic and English.

• Ability to handle work pressure and resolve issues quickly.

• Good listening skills and the ability to understand customer needs.

• Friendly and courteous personality when dealing with others.

• Proficiency in using computers and customer relationship management (CRM) software is a plus.

• Previous experience in customer service or reception is an additional advantage.