Technical Support Jobs in Saudi Arabia

Join Alfaisal University as an IT Technician!
As a key member of the Information Technology department, you will provide essential technical support to our staff, ensuring that technology in smart classrooms and auditoriums operates flawlessly.

Responsibilities:

• Set up and install audio-visual equipment in classrooms and auditoriums.
• Provide technical support for users facing issues with software and system functionality.
• Regularly monitor and maintain IT and audio-visual equipment.
• Troubleshoot and resolve technical issues during events and lectures.
• Work together with Communication & Network Technicians to create user materials.
• Develop and maintain an equipment inventory.
• Coordinate with vendors for hardware repairs and servicing.
• Ensure the confidentiality and professionalism in all tasks.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or equivalent.
• At least one year of experience in a relevant technical role.
• Strong troubleshooting and diagnostic skills.

Become part of a prestigious institution that values technological excellence and contributes to a collaborative learning environment!

Join Batterjee Medical College as an IT Support Engineer!
As a key member of our IT team, you'll play a crucial role in providing exceptional technical support and ensuring smooth IT operations throughout the organization.

Key Responsibilities:

• General IT Support:
  • Respond promptly to IT requests via our ticketing system.
  • Diagnose and resolve hardware, software, and network issues.
  • Configure and maintain desktops, laptops, and mobile devices.
  • Install operating systems and standard applications.
  • Support user account management and remote access solutions.
  • Document IT processes and maintain inventory records.
• Audio & Visual (A/V) Support:
  • Set up and troubleshoot A/V equipment for various events.
  • Provide technical support for platforms like Microsoft Teams and Zoom.
  • Coordinate with vendors for complex setups or issues.

Requirements:

• Bachelor’s degree in Computer Science or related field.
• Minimum 2 years of IT support experience.
• Strong familiarity with Windows OS and Microsoft 365.
• Excellent troubleshooting skills and customer service abilities.
• Relevant IT certifications (CompTIA A+, Microsoft MCP, etc.).

Become part of a dynamic educational institution where your contributions matter!

Join Our Team as a Customer Service Specialist!
Wajad Company, a leader in technological development in Saudi Arabia, is looking for a dedicated and customer-oriented Customer Service Specialist to join our team in Jeddah. This is a fantastic opportunity for individuals who are eager to ensure customer satisfaction and manage inquiries effectively.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and messaging platforms.
• Understand company services thoroughly to guide and educate customers accurately.
• Resolve customer complaints efficiently while maintaining a positive tone and professional demeanor.
• Maintain detailed records of customer interactions using CRM systems.
• Coordinate internally with relevant departments to ensure timely and complete service delivery.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Monitor recurring inquiries and suggest improvements to enhance service quality.

Requirements:

• Diploma or Bachelor’s degree in Business Administration, Communication, or related field.
• Minimum of 1 year experience in a customer service or client-facing role.
• Excellent communication and problem-solving skills.
• Fluent in Arabic and proficient in English.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and CRM software.

What We Offer:

• Growth opportunities.
• Supportive work environment and professional development programs.
• Continuous training to enhance customer service and communication skills.

Join Al-Futtaim Automotive as a Customer Support Representative!
At Al-Futtaim Group, established in the 1930s, we are one of the most diversified and forward-thinking businesses, with operations across multiple sectors.

Overview Of The Role:
The Customer Support Representative (CSR) plays a crucial role in ensuring that all clients purchasing Volvo and other equipment from FAMCO receive comprehensive parts and service support. This position optimizes sales opportunities for parts and services, collaborating closely with internal teams.

What You Will Do:

• Serve as the primary point of contact for customers and branch aftermarket personnel.
• Manage requests for parts and service, ensuring customer satisfaction throughout.
• Monitor the accuracy of parts supplied and quality of services performed.
• Participate in departmental planning and strategy sessions.
• Maintain effective customer relations and resolve disputes efficiently.
• Proactively identify and develop new sales accounts.
• Collaborate with Head Office Technical and Support staff to provide optimal solutions.
• Prepare and present service quotes to customers.

Required Skills To Be Successful:

• Bachelor’s Degree in Marketing or a related field.
• Experience in a heavy equipment industry in parts and service.
• Sales experience is advantageous.
• Strong computer skills with MS Office.
• Excellent written and verbal communication skills.
• Results-oriented mindset and ability to meet performance targets.
• Strong organizational and planning skills.
• Integrity and ethical conduct in all interactions.

About Al-Futtaim Automotive:
As a key division of Al-Futtaim Group, we are renowned for our customer-centric approach and our drive towards innovation within the automotive industry. With a presence in 10 countries, we aim to provide unparalleled mobility solutions across various sectors.

Join Our Team as a Customer Service Specialist!
We are looking for a distinguished Customer Service Specialist to join our team. Your main responsibilities will include communicating with customers and resolving their issues in a professional and quick manner, as well as providing support and consultation regarding products or services.

Key Responsibilities:

• Respond to customer inquiries via telephone, email, or live chat.
• Provide effective solutions to any problems customers may face.
• Follow up on customer inquiries until resolution is achieved.
• Update the customer database and document cases.
• Deliver exceptional service to enhance customer satisfaction and loyalty.

Qualifications:

• Bachelor's degree in the required field or equivalent.
• Previous experience in customer service (preferred).
• Excellent communication skills and flexibility in dealing with various cases.
• Proficient in using computers and Customer Relationship Management (CRM) software.
• Able to work under pressure and solve problems effectively.

Benefits:

• Competitive salary.
• Stimulating and supportive work environment.
• Opportunities for training and professional development.

Join Our Team as a Customer Service Specialist!
We are looking for a distinguished Customer Service Specialist to join our team. Your main responsibilities will include communicating with customers and resolving their issues in a professional and quick manner, as well as providing support and consultation regarding products or services.

Key Responsibilities:

• Respond to customer inquiries via telephone, email, or live chat.
• Provide effective solutions to any problems customers may face.
• Follow up on customer inquiries until resolution is achieved.
• Update the customer database and document cases.
• Deliver exceptional service to enhance customer satisfaction and loyalty.

Qualifications:

• Bachelor's degree in the required field or equivalent.
• Previous experience in customer service (preferred).
• Excellent communication skills and flexibility in dealing with various cases.
• Proficient in using computers and Customer Relationship Management (CRM) software.
• Able to work under pressure and solve problems effectively.

Benefits:

• Competitive salary.
• Stimulating and supportive work environment.
• Opportunities for training and professional development.

Technical support technician required to work with us. Main tasks include: having experience in cashier programs and integration - solving technical support issues from cashier systems such as Foodex and others - delivery applications - integration with delivery applications - working on the Odoo system.

The job is related to technical skills and familiarity with the following:

1- Operating all devices in the halls (mixers and audio devices)