Technical Support Jobs in Saudi Arabia

• Perform maintenance, preparation, and configuration of computers and printers.
• Install, configure, and maintain operating systems and support tools.
• Diagnose and resolve hardware, software, and network issues.
• Provide timely technical support to end users and ensure business continuity.
• Monitor daily support tickets and update maintenance reports.
• Ensure compliance with IT policies during support activities.
• Maintain accurate documentation of support actions and system configurations.

• Bachelor’s degree in Information Technology or equivalent experience.
• Minimum of 5 years of hands-on experience in IT support and maintenance.
• Strong knowledge of computer hardware, operating systems, and networking concepts.
• Exceptional troubleshooting and problem-solving skills.
• Good communication skills with a customer-oriented mindset.
• Preferred certifications: CompTIA A+, CompTIA Network+, ITIL Foundation.

• Receive and respond to customer inquiries.
• Provide information and services to customers professionally.
• Handle complaints and work to resolve them quickly and efficiently.
• Submit reports to management regarding customer inquiries and complaints.

• Commitment to writing the job title in the subject line of the email when applying.
• The applicant must be a Saudi national.
• Ability to work under pressure.

• Organized work environment.
• Salary based on experience.
• Career development opportunities.

• Handle customer inquiries related specifically to pipes and piping systems products.
• Process and manage sales orders, quotations, and order confirmations for pipe products.
• Coordinate with sales, warehouse, and logistics teams to ensure accurate and timely deliveries.
• Follow up on order status, deliveries, and customer requirements.
• Maintain accurate order records and customer information in the system.
• Support the sales team in managing project orders and contractor requirements.
• Follow up on collections and outstanding invoices with customers when required.
• Assist customers with technical or product-related inquiries related to piping systems.
• Ensure high customer satisfaction through professional communication and timely follow-up.

• Suitable educational qualification.
• 2–3 years of experience in customer service within the pipes or piping systems industry in Saudi Arabia.
• Experience working with pipes manufacturers, distributors, or piping system suppliers is a must.
• Experience in receiving, inspecting, and pressure testing thermal pipe networks.
• Good communication and customer handling skills.
• Ability to manage sales orders, delivery coordination, and collections follow-up.
• Strong attention to detail and customer service orientation.

• Install and configure computers, software, networks, printers, and scanners.
• Monitor and maintain computer systems and networks.
• Respond promptly to technical support issues and requests.
• Provide technical support either in-person or over the phone.
• Set up accounts for new users.
• Repair and replace equipment as necessary.
• Test new technologies and applications.
• Train junior staff members.
• Troubleshoot hardware and software issues.
• Diagnose and resolve network problems.
• Support new application launches.
• Document procedures and provide protocol support.
• Manage multiple cases simultaneously.
• Evaluate and test new technologies.
• Provide technical support for Avaya IP phones.
• Assist with technical support for the tasks of Prince and Deputy Prince within the Asir region.
• Provide support for the offices of the Prince and Deputy Prince in the Asir region.

• Bachelor's degree in Information Technology or a related field.
• Fluency in Arabic and English, both spoken and written.
• Attention to detail, listening skills, and troubleshooting ability.

• Provide first-line technical support for hardware, software, and network issues.
• Respond to support tickets, calls, and emails in a timely manner.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Assist in the setup of new users, accounts, and access permissions.
• Support and maintain Microsoft 365, email systems, and collaboration tools.
• Monitor and maintain network connectivity, including troubleshooting LAN/WAN/Wi-Fi issues.
• Ensure data backups and recovery processes are functioning properly.
• Maintain IT documentation including procedures, configurations, and user guides.
• Escalate complex technical issues to higher-level support or vendors as needed.
• Support cybersecurity measures by monitoring system security and applying updates.
• Train and guide end-users on IT systems, best practices, and tools.

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Proven experience in IT support, helpdesk, or technical assistance.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with Active Directory, Office 365, and basic networking.
• Experience with IT ticketing/helpdesk systems.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and as part of a team.

• Knowledge of ITIL processes and best practices.
• Experience with cloud platforms (Azure, AWS, or Google Cloud).
• Familiarity with VoIP systems and remote desktop tools.
• Certifications such as CompTIA A+, Network+, Microsoft Certified, or ITIL Foundation.

• Install and configure computers, software, networks, printers, and scanners.
• Monitor and maintain computer systems and networks.
• Respond promptly to technical support issues and requests.
• Provide technical support either in-person or over the phone.
• Set up accounts for new users.
• Repair and replace equipment as necessary.
• Test new technologies and applications.
• Train junior staff members.
• Troubleshoot hardware and software issues.
• Diagnose and resolve network problems.
• Support new application launches.
• Document procedures and provide protocol support.
• Manage multiple cases simultaneously.
• Evaluate and test new technologies.
• Provide technical support for Avaya IP phones.
• Assist with technical support for the tasks of Prince and Deputy Prince within the Asir region.
• Provide support for the offices of the Prince and Deputy Prince in the Asir region.

• Bachelor's degree in Information Technology or a related field.
• Fluency in Arabic and English, both spoken and written.
• Attention to detail, listening skills, and troubleshooting ability.

• Assist customers with inquiries and resolve issues efficiently.
• Maintain accurate records and trackers to ensure smooth operations.
• Ensure administrative workflows are documented and easy to audit.
• Provide day-to-day operational support across various markets including Saudi Arabia, UAE, Kuwait, and Qatar.

• Assisting customers with inquiries and providing timely solutions.
• Maintaining accurate records and ensuring workflows are documented efficiently.
• Collaborating with team members to enhance operational processes.

• Strong communication skills.
• Ability to work independently in a remote setting.
• Attention to detail and organizational skills.

Job Overview

We are seeking a highly skilled and creative specialist to lead our customization operations, including graphic design, advanced printing techniques, and professional laser engraving. The ideal candidate must have strong technical expertise in operating commercial-grade equipment and delivering premium-quality customized products.

Key Responsibilities

• Design and develop high-quality custom artwork for retail and corporate clients.
• Prepare production-ready files with accurate color profiles and material settings.
• Operate advanced printing systems (DTF, UV, Sublimation, Heat Press).
• Operate and calibrate professional laser engraving & cutting machines (CO2 / Fiber).
• Adjust laser parameters (speed, power, frequency) based on material type.
• Handle engraving on wood, leather, acrylic, metal, glass, and promotional items.
• Ensure precise finishing standards and premium product quality.
• Troubleshoot technical issues and perform routine machine calibration.
• Manage workflow, production timelines, and quality control.
• Suggest creative product ideas and customization options to increase sales.
• Train junior staff if required.

Required Qualifications

• Proven experience in commercial printing and laser engraving.
• Advanced proficiency in Adobe Photoshop & Illustrator.
• Strong understanding of materials, engraving depth control, and color management.
• Experience with high-end laser machines preferred.
• Excellent attention to detail and quality standards.
• Ability to work independently and manage multiple custom orders.

What We Offer

• Opportunity to work with professional-grade equipment.
• Creative environment with growth potential.
• Competitive salary based on experience.
• Performance-based incentives

• Handle customer inquiries and provide accurate information
• Maintain a high level of professionalism and customer satisfaction
• Resolve customer issues efficiently and follow up when needed
• Coordinate with internal teams to ensure smooth service delivery

• Fresh graduates are welcome to apply
• Strong communication and interpersonal skills
• Good problem-solving abilities
• Ability to work in a fast-paced environment

• Collaborate with clients to identify technical issues and develop effective solutions.
• Respond to or escalate support calls within agreed timeframes.
• Install, configure, and maintain client systems (PCs, mobile devices, networking equipment).
• Perform troubleshooting, diagnostics, and problem resolution.
• Liaise with help desks and support centers as required.
• Assist in developing testing and repair processes.
• Build and maintain strong client relationships, identifying opportunities to expand service agreements.

• Minimum 3 years of experience as a Field Service Representative or in a similar IT support role.
• Experience managing and maintaining technical equipment.
• Strong critical thinking and problem-solving skills.
• Team-oriented with effective time-management abilities.
• Excellent interpersonal and communication skills.
• Comfortable using mobile tools and applications.

Job Title:

Senior Specialist in Laser Printing, Engraving, and Design

Job Summary

We are looking for a creative and professional specialist to lead our customization operations, including graphic design, advanced printing techniques, and high-quality laser engraving. The candidate must have strong technical experience in operating commercial equipment and delivering high-quality customized products.

Tasks and Responsibilities

Design and develop high-quality customized artwork for individual clients and companies.

Prepare production-ready files with precise color adjustments and material settings.

Operate advanced printing systems (DTF, UV, sublimation, heat press).

Operate and calibrate professional laser engraving and cutting machines (CO2 / Fiber).

Adjust laser settings (speed, power, frequency) according to the type of material.

Perform engraving on wood, leather, acrylic, metals, glass, and promotional gifts.

Ensure the highest standards of quality and accuracy in the final finishing.

Troubleshoot technical issues and perform routine maintenance and calibration.

Manage workflow and adhere to production schedules and quality control.

Propose creative ideas and new products to increase sales.

Train new employees as needed.

Required Qualifications

Proven experience in commercial printing and laser engraving.

Advanced proficiency in Adobe Photoshop and Illustrator.

Deep understanding of different materials, engraving depth, and color management.

Experience with professional laser equipment (preferred).

High accuracy in work and attention to detail.

Ability to work independently and manage multiple requests simultaneously.

Benefits

Work on advanced professional equipment.

Creative work environment and opportunities for growth and development.

Competitive salary based on experience.

Incentives and bonuses based on performance.

• Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person.
• Troubleshoot and resolve user issues related to operating systems, applications, and other IT services.
• Assist users with account setup, password resets, and other access-related inquiries.
• Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs.
• Monitor and manage IT support tickets, ensuring timely resolution and follow-up.
• Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices.
• Conduct training sessions for employees on new software applications and IT policies.
• Escalate complex issues to senior IT staff or other departments as needed.
• Stay current with technology trends and advancements to provide relevant support to users.

• Associate degree in Computer Science, IT, or related field preferred.
• Proven experience in IT support or helpdesk position.
• Strong understanding of computer systems, mobile devices, and other technology.
• Excellent troubleshooting skills and the ability to diagnose technical problems.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively as part of a team.
• Customer-focused attitude and commitment to providing quality service.
• Familiarity with ticketing systems and IT service management best practices.
• Knowledge of network protocols and administration is a plus.
• Fluency in Arabic and English.