Technical Support Jobs in Saudi Arabia

The Al-Muhdhal Company for General Contracting announces the availability of job vacancies for both genders in Najran. The company seeks to employ specialists as the available positions include: Customer Service. Required conditions: Saudi nationality. To apply for the available positions: Please attach your CV and send it to the email address, mentioning the job title in the subject.

Join DSV as a Customer Service Agent!
In this pivotal role at DSV, you will be instrumental in maintaining outstanding customer service standards through operational excellence in freight operations. Your contributions will ensure efficient handling of all freight activities for current and potential clients, embodying DSV's commitment to excellence.

Responsibilities:

• Deliver best in class customer service to all DSV clients.
• Interact with customers and vendors to establish DSV SOPs, keeping customers informed about arrival times, delays or transit issues.
• Ensure all communication is professional, timely, and appropriate for both internal and external correspondence.
• Update customers daily on freight status through tracking sheets.
• Negotiate rates with carriers and maintain the Export Rate sheet.
• Create jobs in CW1 for all export shipments.
• Quote agents and customers for export inquiries.
• Regularly monitor and report on communications with customers, carriers, and vendors.

Requirements:
To be successful in this role, you should have:

• Bachelor's degree
• 5 years of experience in freight operations
• Excellent spoken and written communication skills
• Ability to prioritize and multitask effectively
• Strong problem-solving skills
• Proficiency with Microsoft Office Suite or related software

Join us at DSV, where performance is in our DNA, and let’s grow together as we continue to innovate and lead in the dynamic world of logistics.

Job Summary:
The Customer Service Specialist is responsible for delivering exceptional customer support by responding to inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to collaborate with other departments to enhance the overall customer experience.

Key Responsibilities:

• Handle customer inquiries and requests through phone, email, or digital platforms in a professional and timely manner.
• Provide accurate information regarding company products, services, and policies.
• Resolve customer complaints and problems effectively while maintaining a positive attitude.
• Document and update all customer interactions in the CRM system.
• Coordinate with internal departments to ensure prompt and accurate service delivery.
• Follow up with customers to confirm satisfaction and close service requests.
• Prepare periodic reports on customer feedback and recurring issues.
• Support continuous improvement initiatives aimed at enhancing customer service quality.
• Ensure compliance with company standards and service protocols.

Qualifications and Requirements:

• Bachelor’s degree or diploma in Business Administration, Marketing, Communication, or a related field.
• Minimum of 1–2 years of experience in customer service or client relations.
• Excellent communication skills in both Arabic and English (verbal and written).
• Proficiency in Microsoft Office and customer relationship management (CRM) systems.
• Strong problem-solving and organizational skills.
• Ability to handle pressure and maintain professionalism at all times.
• Customer-focused mindset with high attention to detail.

About the Role
The Al-Huzama Company announces the availability of a customer service position in Riyadh. We are looking for people who are flexible and able to efficiently handle customers to achieve our goals in improving service quality and increasing sales.

Key Responsibilities

• Calling customers.
• Managing dialogue and directing calls towards completing sales.
• Excellent product knowledge to confidently answer questions.
• Time management and distribution between calls and follow-ups.
• Managing social media accounts and responding to messages.
• Following up with enthusiastic customers and converting them into actual customers.

Skills Required

• Fluency in conversation.
• Ability to persuade and influence.
• Active listening to understand customer needs.
• Self-motivation to maintain positive energy during calls.

Work System
The system operates 6 days a week with full-time hours (8 hours daily), divided into 4 hours of attendance at the workplace and 4 hours of remote work.

Qualifications

• Fluency and good communication.
• Proficiency in using social media.
• Skills in marketing and sales.

Specialization: Information Technology Conditions: - Proficiency in working with Office applications - Familiarity with the workflow of building a new system - Familiarity with the workflow of testing new system features - Database concepts - Working on Crystal report - Good communication skills - Ability to work under pressure - Experience of two years or more

Introduction: Fayez Car Rental Company is pleased to announce its need for employees in the Customer Service Department. We are looking for outstanding individuals to work full-time in a dynamic and friendly environment.

Responsibilities:

• Providing support and assistance to customers.
• Responding to customer inquiries efficiently.
• Organizing the receipt and delivery of cars.
• Working on improving customer experience.

Requirements:

• Saudi nationality.
• Experience in the same field is preferred.
• Excellent communication skills.
• The ability to work as part of a team.

Location: Jubail - Khobar - Riyadh
Salary: Starts from 4500 Riyals + commissions.

A maintenance engineer is required for a hotel in Riyadh with at least 10 years of experience in the hospitality field.

Join our Team as an IT Technician!
We are seeking a dedicated IT Technician to support our Qiddiya Project in Riyadh. This role is crucial for ensuring the smooth operation of our IT systems and providing technical assistance to our team.

Key Responsibilities:

• Providing IT support for the Qiddiya Project.
• Troubleshooting and resolving technical issues.
• Maintaining and upgrading IT infrastructure.

Application Requirements:

• Interested applicants should provide a detailed CV.