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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join BFL Group as a Customer Service Associate!
At BFL Group, we are committed to providing exceptional customer service that brings our customers back time and time again. As a Customer Service Associate (CSA), you'll play a critical role in our mission by delivering timely and professional support to our customers.

Role Responsibilities:
  • Assist customers with order inquiries, expediting orders, and resolving post-sales issues.
  • Communicate primarily through mail, chat, WhatsApp, phone, and social media.
  • Utilize various software tools to navigate customer accounts and research policies to provide effective solutions.

Requirements:
  • Excellent communication skills (both written and verbal).
  • Ability to work independently and as part of a team.
  • Strong customer service orientation and problem-solving abilities.
  • Proficiency in computer applications, including Microsoft Office and Internet navigation.
  • Willingness to work flexible hours, including weekends and holidays.

If you are passionate about delivering outstanding customer experience and ready for a challenging role, we encourage you to apply today!

Requirements

  • Requires 2-5 Years experience

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Global Exchange Group

SR 15,000 - 25,000 / Month dotFull-time
Join Global Exchange Group as a Customer Service Representative!
Global Exchange Group is a leading Spanish multinational company specializing in foreign currency exchange services. With a workforce of over 2,400 and a presence at 375 branches in 66 international airports across 29 countries, we are dedicated to providing excellent service and value to our customers. This is an exciting opportunity to play a vital role in our operations in Saudi Arabia.

Position Overview:
As a Customer Service Representative, your primary responsibility will be to deliver exceptional service to our customers while adhering to company procedures and legal regulations.

Key Responsibilities:
  • Providing exchange services in compliance with company procedures and legal authorities, centring excellence in customer service.
  • Identifying customer needs and representing the company effectively during exchange operations.
  • Conducting exchange transactions following legal and operational procedures.
  • Documenting transactions according to legal criteria and handling customer queries and complaints.
  • Collaborating with the IT department to resolve technical issues as needed.
  • Willing to travel nationally as required.

Qualifications:
  • A minimum of a high school education, with 1-2 years of relevant experience; university fresh graduates are also welcome.
  • Fluency in Arabic and proficiency in English; additional languages are a plus.
  • Previous experience in sales or customer service within retail, FMCG, F&B, or tourism sectors is advantageous.
  • Strong communication, negotiation, and problem-solving abilities.
  • A willingness to work flexible shifts and engage directly with customers.

breifcase2-5 years

locationRiyadh

5 days ago