IT Support Technician

• Provide first-level technical support for hardware, software, and network-related issues via phone, email, and in-person.
• Troubleshoot and resolve user issues related to operating systems, applications, and other IT services.
• Assist users with account setup, password resets, and other access-related inquiries.
• Maintain and update IT documentation, including user manuals, troubleshooting guides, and FAQs.
• Monitor and manage IT support tickets, ensuring timely resolution and follow-up.
• Assist with the installation, configuration, and maintenance of IT equipment such as computers, printers, and networking devices.
• Conduct training sessions for employees on new software applications and IT policies.
• Escalate complex issues to senior IT staff or other departments as needed.
• Stay current with technology trends and advancements to provide relevant support to users.

• Associate degree in Computer Science, IT, or related field preferred.
• Proven experience in IT support or helpdesk position.
• Strong understanding of computer systems, mobile devices, and other technology.
• Excellent troubleshooting skills and the ability to diagnose technical problems.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and collaboratively as part of a team.
• Customer-focused attitude and commitment to providing quality service.
• Familiarity with ticketing systems and IT service management best practices.
• Knowledge of network protocols and administration is a plus.
• Fluency in Arabic and English.

• Support users and troubleshoot daily technical problems (hardware, networking, systems).
• Install and maintain computers, printers, and internal networks.
• Follow up on system failures and coordinate with service providers as needed.
• Manage user accounts and permissions within the systems.
• Implement data backups and ensure their integrity.
• Monitor the performance of networks and devices, reporting any risks or failures.
• Document technical work and procedures periodically.

• Good knowledge of operating systems (Windows – Linux).
• Understanding of basic networking (LAN/WAN, TCP/IP).
• Troubleshooting and diagnostic skills.
• Ability to interact with users with professionalism.
• Time management and ability to work under pressure.

We are looking for a professional baker with experience in preparing dough and baking in a traditional tandoor oven. The ideal candidate must demonstrate precision, commitment, and high product quality.
🔹 Job Responsibilities:

• Prepare and handle dough through all stages (mixing – kneading – fermentation – shaping).
• Bake products in a traditional tandoor oven with proper heat control and professionalism.
• Monitor dough quality to ensure ideal texture and taste.
• Comply with hygiene and food safety standards.
• Maintain cleanliness of the work area and equipment.
• Work effectively as part of a team and handle work pressure.

🔹 Requirements:

• Previous experience working with a tandoor oven.
• Good knowledge of different types of flour and fermentation methods.
• Ability to work in a fast-paced environment.
• Punctuality and strong discipline.
• A valid health certificate is preferred.