Customer Services Specialist📣 Job Ad

Join Our Team as a Customer Service Specialist
We are seeking a dedicated Customer Service Specialist to join our team at Tamimi commercial. The ideal candidate will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring a positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues and improve customer satisfaction.
• Identify opportunities for process improvement and provide feedback to management.
• Handle customer complaints with empathy and professionalism.
• Stay updated on product knowledge and company policies.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent problem-solving skills and attention to detail.

Join Our Team at Grand Hyatt Al Khobar!
We are seeking a dedicated Assistant Manager - Security to assist in developing and implementing safety and security procedures at our hotel. As part of the Grand Hyatt team, you will play a vital role in ensuring the safety of our guests and staff.

Key Responsibilities:

• Assist the Security Manager in monitoring and evaluating the hotel’s safety and security procedures.
• Focus on fire safety and the protection of employees and assets.
• Ensure compliance with all safety regulations and company policies.

Qualifications:

• Professional diploma or certificate in Safety and Security.
• Minimum of 2 years' experience as an Assistant Security Manager or Senior Security Officer.
• Strong practical, operational, and administrative skills.

Join us at Grand Hyatt, where we offer a vibrant work environment and opportunities for growth and development.

Join Our Team as a Reservation Agent!
We are seeking a detail-oriented Reservation Agent to join our team at Rayhaan Hotels & Resorts. In this role, you will assist customers in booking reservations for travel, accommodations, or events, ensuring excellent service and satisfaction.

Job Responsibilities:

• Assist customers in making reservations via phone, email, or online platforms.
• Provide excellent customer service by addressing inquiries and resolving any issues during the reservation process.
• Maintain accurate records of reservations and customer interactions.
• Collaborate with other teams to ensure seamless coordination of reservations.
• Stay updated on current promotions to provide customers with the best options.
• Ensure compliance with company policies and procedures.

Candidate Requirements:

• Bachelor’s degree in hospitality management, business administration, or related field.
• Proven experience in a similar role, preferably within the hospitality industry.
• Excellent communication and customer service skills.
• Strong attention to detail and accuracy.
• Familiarity with reservation systems and online booking platforms.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Fluency in English and Arabic is required; knowledge of other languages is a plus.

Why Rayhaan Hotels & Resorts?
At Rayhaan, we offer our guests luxury accommodation that reflects their values while respecting their beliefs and culture. Join us and be a part of a team that upholds quality and an alcohol-free environment.