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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Khobar
Join Our Team as a Customer Service Specialist
We are seeking a dedicated Customer Service Specialist to join our team at Tamimi commercial. The ideal candidate will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring a positive experience.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat in a timely manner.
  • Assist customers with product information, order status, and troubleshooting issues.
  • Maintain detailed records of customer interactions and transactions.
  • Collaborate with other departments to resolve complex issues and improve customer satisfaction.
  • Identify opportunities for process improvement and provide feedback to management.
  • Handle customer complaints with empathy and professionalism.
  • Stay updated on product knowledge and company policies.

Qualifications:
  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Previous experience in customer service or a related field.
  • Strong communication and interpersonal skills.
  • Proficient in using customer service software and Microsoft Office Suite.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Excellent problem-solving skills and attention to detail.

Requirements

  • Requires 2-5 Years experience

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Customer Services Specialist

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omar ali babtain and bros co

Full-time
Join Our Team as a Customer Service Specialist
We are excited to announce an opening for the role of Customer Service Specialist at Omar Ali Babtain and Bros Co. This pivotal position seeks a motivated professional to enhance our service delivery and customer satisfaction. Your experience will contribute significantly to our commitment to excellence.

Roles & Responsibilities:
  • Analyze demand variability and replenishment lead times to determine target inventory levels.
  • Recommend replenishment strategies and set planning parameters to support inventory levels at all warehouses.
  • Review replenishment requirements against forecasts and inventory levels to develop a replenishment plan.
  • Model, analyze, and interpret inventory data, competitor data, and industry trends to support purchasing decisions.
  • Plan and expedite work orders and purchase orders for e-commerce business products.
  • Support E-Commerce sales and backorder resolution.
  • Provide insights and recommendations for future season planning.
Requirements:
  • Bachelor’s Degree in a planning or finance-related field.
  • 35 years of experience, preferably in eCommerce.
  • Solid understanding of financial measurements including sales, gross margin, and inventory turn.
  • Experience with planning and business reporting applications is a plus.
  • Proficiency with an ERP or DRP is required (NetSuite preferred).
Benefits:
  • Eligibility for company matching 401k plan after 30 days of employment.
  • PTO allowance.
  • Healthcare Flexible Spending Account and Dependent Care Flexible Spending Account.
  • Employee Assistance Program.
  • Tuition Reimbursement Program.
  • Employee discounts on automotive aftermarket accessories.

breifcase2-5 years

locationAl Khobar

about 2 hours ago