IT Support Technician📣 Job Ad

Join Blueforce Inc. as an Information Technology (IT) Technician!
We are seeking a dedicated IT Technician to support the DoD English Language Training Program in Saudi Arabia. In this critical role, you will provide comprehensive technical support to ensure smooth operations of all technical requirements related to our instructional programs.

Key Responsibilities:

• Support technical requirements for program operations.
• Troubleshoot and resolve technical issues during program delivery.
• Collaborate with instructional staff to identify and address technical support needs.
• Maintain and update technical documentation, including system configurations and user manuals.
• Ensure compliance with security protocols and data privacy regulations.

Minimum Qualifications:

• Ability to support all technical requirements for program support.
• Technical knowledge of programs used for instruction, exercises, and testing.
• Experience troubleshooting hardware issues for computers, smart screens, server stacks, and audio equipment.
• Intermediate proficiency in both English and Arabic.

Preferred Qualifications:

• Relevant certification or degree in IT, Computer Science, or related fields.
• At least three (3) years of experience in technical support, preferably in an educational setting.
• Knowledge of network infrastructure and hardware configurations.

Join Alfaisal University as an IT Technician!
As an integral part of our Information Technology department, you will provide essential technical support to enhance our educational environment, especially in smart classrooms and auditoriums. Your expertise will ensure seamless operation of our technological resources.

Primary Duties & Responsibilities:

• Setup and installation of audio-visual and IT equipment in classrooms and auditoriums.
• Provide higher-level support for application/system functionality to users and vendors.
• Monitor and ensure quality by checking sound and projector performance.
• Troubleshoot and resolve issues with audio-visual systems during events.
• Perform routine diagnostics and problem-solving for all media equipment.
• Maintain and update an inventory of technological equipment.
• Liaise with third-party engineers for hardware servicing and repairs.
• Assist in creating FAQs for end-users.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum one year of professional experience in IT support or related fields.

Join us to make a difference and support our commitment to educational excellence!

Job Title:

Intern - IT Department (IT Intern)

Job Summary:

The intern works in the IT department under the supervision of the IT team to support daily technical operations and participate in the implementation of technical projects. The aim of the training is to provide the intern with practical knowledge and skills in technical support, networking, and computer systems, with a focus on professional development and building experience.

Responsibilities:

• Assisting in solving technical issues for company employees (Level 1 Technical Support).

• Participating in the installation and setup of computers, printers, and other technical equipment.

• Contributing to maintaining and monitoring internal networks (LAN/Wi-Fi) and ensuring they operate efficiently.

• Updating software and operating systems as needed and ensuring compatibility with company policies.

• Documenting faults, repairs, and technical notes to develop the internal knowledge base.

• Supporting the team in technical projects such as systems development, cybersecurity, or digital transformation.

• Adhering to information security policies and maintaining data confidentiality.

Required Qualifications:

• University student or recent graduate in Information Technology, Computer Science, Computer Engineering, or equivalent.

• Basic knowledge of operating systems (Windows/Linux) and Microsoft Office applications.

• General familiarity with networking and internet concepts.

• Good communication skills and ability to work within a team.

• Willingness to learn and develop technical skills.

Benefits:

• Opportunity to gain practical experience in a professional work environment.

• Training under the supervision of a specialized IT team.

• Certificate of experience upon completion of the training period.