IT Support Technician📣 Job Ad

• Support technical requirements for program operations.
• Troubleshoot and resolve technical issues during program delivery.
• Collaborate with instructional staff to identify and address technical support needs.
• Maintain and update technical documentation, including system configurations and user manuals.
• Ensure compliance with security protocols and data privacy regulations.

• Ability to support all technical requirements for program support.
• Technical knowledge of programs used for instruction, exercises, and testing.
• Experience troubleshooting hardware issues for computers, smart screens, server stacks, and audio equipment.
• Intermediate proficiency in both English and Arabic.

• Relevant certification or degree in IT, Computer Science, or related fields.
• At least three (3) years of experience in technical support, preferably in an educational setting.
• Knowledge of network infrastructure and hardware configurations.

• Proficient in handling UTP and fiber cables (CAT5, CAT5e, CAT6, fiber MM, fiber SM).
• Skilled in bunching, terminating, and testing UTP cables.
• Ability to install various pipeline systems including trunks, ducts, flex pipes, and EMT pipes.
• Experience with equipment such as Fluke, Fusion splicer, Mechanical splicer, OTDR, Power meters, and light sources.
• Competent in performing fiber optic tests and troubleshooting issues.
• Technical understanding of loss and attenuation principles.
• Familiarity with basic computer applications, especially Excel and the Internet; eager to learn new software.
• Knowledge of foundational electricity principles relevant to telecommunications (voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC).
• Experience using electric power measurement instruments (multi-meters, Avo meters).
• Capable of using both hand tools and electric power tools (*, cable lugs crimper, hot guns, heat shrinks, Hilti, drills).
• Adept at installation, racking, and stacking equipment such as switches, routers, UPSs, and both indoor and outdoor cameras.

• Flexibility to work varied schedules, on-call duty, overnight, weekends, holidays, and extended travel.
• Strong team player with the ability to collaborate effectively.
• Physical capability to lift and move weights up to 50 Kg.
• A valid Saudi driver’s license is required.
• Fair command of the English language.

Job Title:

Intern - IT Department (IT Intern)

Job Summary:

The intern works in the IT department under the supervision of the IT team to support daily technical operations and participate in the implementation of technical projects. The aim of the training is to provide the intern with practical knowledge and skills in technical support, networking, and computer systems, with a focus on professional development and building experience.

Responsibilities:

• Assisting in solving technical issues for company employees (Level 1 Technical Support).

• Participating in the installation and setup of computers, printers, and other technical equipment.

• Contributing to maintaining and monitoring internal networks (LAN/Wi-Fi) and ensuring they operate efficiently.

• Updating software and operating systems as needed and ensuring compatibility with company policies.

• Documenting faults, repairs, and technical notes to develop the internal knowledge base.

• Supporting the team in technical projects such as systems development, cybersecurity, or digital transformation.

• Adhering to information security policies and maintaining data confidentiality.

Required Qualifications:

• University student or recent graduate in Information Technology, Computer Science, Computer Engineering, or equivalent.

• Basic knowledge of operating systems (Windows/Linux) and Microsoft Office applications.

• General familiarity with networking and internet concepts.

• Good communication skills and ability to work within a team.

• Willingness to learn and develop technical skills.

Benefits:

• Opportunity to gain practical experience in a professional work environment.

• Training under the supervision of a specialized IT team.

• Certificate of experience upon completion of the training period.