Customer Services Specialist📣 Job Ad

Join Our Team as a Customer Service Specialist
We are excited to announce an opening for the role of Customer Service Specialist at Omar Ali Babtain and Bros Co. This pivotal position seeks a motivated professional to enhance our service delivery and customer satisfaction. Your experience will contribute significantly to our commitment to excellence.

Roles & Responsibilities:

• Analyze demand variability and replenishment lead times to determine target inventory levels.
• Recommend replenishment strategies and set planning parameters to support inventory levels at all warehouses.
• Review replenishment requirements against forecasts and inventory levels to develop a replenishment plan.
• Model, analyze, and interpret inventory data, competitor data, and industry trends to support purchasing decisions.
• Plan and expedite work orders and purchase orders for e-commerce business products.
• Support E-Commerce sales and backorder resolution.
• Provide insights and recommendations for future season planning.

Requirements:

• Bachelor’s Degree in a planning or finance-related field.
• 35 years of experience, preferably in eCommerce.
• Solid understanding of financial measurements including sales, gross margin, and inventory turn.
• Experience with planning and business reporting applications is a plus.
• Proficiency with an ERP or DRP is required (NetSuite preferred).

Benefits:

• Eligibility for company matching 401k plan after 30 days of employment.
• PTO allowance.
• Healthcare Flexible Spending Account and Dependent Care Flexible Spending Account.
• Employee Assistance Program.
• Tuition Reimbursement Program.
• Employee discounts on automotive aftermarket accessories.

Job Title: Customer Service Specialist

Job Description: Responsible for establishing and defining performance indicators and quality standards in customer service. Also participates in developing customer service procedures and guides to ensure the highest levels of quality and professionalism. The job includes analyzing the strengths and weaknesses of the current system and preparing relevant documents and reports.

Main Duties and Responsibilities:

• Conducting in-depth studies and analyses to identify key performance indicators and quality standards.
• Participating in updating procedures and customer service guides to ensure an effective response to customer demands and requirements.
• Developing innovative programs that contribute to enhancing the customer experience and exceeding their expectations.
• Analyzing data to identify gaps in the system and developing appropriate remedial plans.

Benefits: Working 6 days a week, professional work environment.

Qualifications: Bachelor's degree in Business Administration, Marketing, Advertising and Marketing Communication, Public Relations, or Customer Service.

Preferred Certifications: MCSE 2003, Microsoft Office Specialist, CCNA, Cambridge IT certifications, and training certifications in human resources.

Languages: Proficiency in Arabic and English.