Customer Services Specialist📣 Job Ad

• Analyze demand variability and replenishment lead times to determine target inventory levels.
• Recommend replenishment strategies and set planning parameters to support inventory levels at all warehouses.
• Review replenishment requirements against forecasts and inventory levels to develop a replenishment plan.
• Model, analyze, and interpret inventory data, competitor data, and industry trends to support purchasing decisions.
• Plan and expedite work orders and purchase orders for e-commerce business products.
• Support E-Commerce sales and backorder resolution.
• Provide insights and recommendations for future season planning.

• Bachelor’s Degree in a planning or finance-related field.
• 35 years of experience, preferably in eCommerce.
• Solid understanding of financial measurements including sales, gross margin, and inventory turn.
• Experience with planning and business reporting applications is a plus.
• Proficiency with an ERP or DRP is required (NetSuite preferred).

• Eligibility for company matching 401k plan after 30 days of employment.
• PTO allowance.
• Healthcare Flexible Spending Account and Dependent Care Flexible Spending Account.
• Employee Assistance Program.
• Tuition Reimbursement Program.
• Employee discounts on automotive aftermarket accessories.

• Prepare logistics plans to facilitate the relocation of Four Winds clients.
• Communicate effectively with agents and clients to obtain necessary documentation.
• Establish proper contact with shipping and air lines.
• Coordinate logistics with origin agents and arrange customs clearance.
• Manage formal communications with customs authorities.
• Supervise delivery or storage based on client needs.
• Achieve management’s quarterly and annual quality and sales goals aligned with the company vision.
• Oversee efficient invoicing and collection to ensure smooth cash flow.

• Strong understanding of modern communication management tools and supply chain management.
• Ability to lead and inspire action in a diverse environment.
• Excellent command of the English language.
• Cultural sensitivity and strong interpersonal skills.

• Exclusively open to Saudi citizens.
• Female candidates are prioritized (possessing a driving license is advantageous).
• Minimum 1-year experience in administrative roles.
• B2 level in English or a minimum score of 60 in IELTS.
• Proficiency in computer applications, especially SAP.
• Excellent interpersonal skills and the capability to work effectively in a multi-stakeholder environment.
• Possession of IATA qualifications is a plus.
• A minimum educational background of a 2-year diploma in administration or equivalent work experience.

Key Responsibilities:

• Supervise all accounting activities and monitor the implementation of approved financial systems and procedures.
• Review all financial documents and ensure accuracy before recording in accounting books.
• Monitor transactions related to land purchases and sales, prepare tax invoices, and maintain ownership transfer deeds.
• Supervise monthly closure of financial records and quarterly data publication.
• Ensure accuracy and compliance of financial statements with accounting standards and company policies.
• Review general ledger monthly to verify account balances and analyze discrepancies.
• Manage tax accounts and ensure compliance with government regulations.
• Supervise payroll processing and ensure accurate calculation of allowances and deductions.
• Ensure secure storage of financial documents and accounting records for easy retrieval.
• Process purchase transactions in the computer system and issue receipts and invoices timely.
• Supervise zakat payments and prepare monthly, quarterly, and annual tax reports to meet legal requirements.
• Prepare periodic reports on activities and achievements for review by management.
• Establish workforce requirements as per company policies and procedures.
• Recommend staff for training sessions and evaluate attendance outcomes.
• Manage employee leave and departures.
• Conduct performance evaluations for team members and provide necessary recommendations.
• Perform any other duties assigned by superiors related to job responsibilities.