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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join DSV as a Customer Service Agent!
As a Customer Service Agent, you will play a vital role in delivering outstanding customer service by ensuring operational excellence in freight operations and proper documentation. Your responsibilities will include maintaining efficient handling of all freight activities for our current and potential clients, always aiming to meet their expectations.

Key Responsibilities:
  • Provide best-in-class customer service to all DSV customers.
  • Interact with customers and vendors to establish DSV SOPs and keep customers informed about arrival times, delays, or transit issues.
  • Ensure all communications are professional and timely.
  • Update tracking sheets with freight status and send updates to customers daily.
  • Negotiate rates with carriers and maintain the Export Rate sheet.
  • Create jobs in CW1 for all export shipments.
  • Quote agents and customers for all export inquiries.
  • Monitor and report on customer, carrier, and vendor communications.
  • Provide regular updates to the Line Manager and handle additional duties as assigned.

Qualifications:
  • Bachelor's degree.
  • 5 years of Freight operations experience.

Competencies:
  • Excellent spoken and written communication skills.
  • Ability to prioritize, multitask, and solve problems.
  • Integrity, professionalism, and confidentiality.
  • Proficient with Microsoft Office Suite or related software.

Join a team that values collaboration and accountability while respecting the dignity and rights of every individual. Let's grow together in shaping the future of logistics!

Requirements

  • Requires 2-5 Years experience

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