Call center agent Jobs in Saudi Arabia

Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

• Handle and resolve customer complaints efficiently and effectively.

• Provide accurate information about products, services, policies, and promotions.

• Process orders, applications, forms, and requests.

• Maintain customer records by updating account information in the system.

• Escalate complex issues to the appropriate department or supervisor when necessary.

• Follow up with customers to ensure their concerns are fully resolved.

• Collect and report customer feedback to improve service quality.

• Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

• High school diploma or equivalent (Bachelor’s degree preferred).

• Proven experience in customer service or related field.

• Strong communication, problem-solving, and active listening skills.

• Ability to remain calm and professional under pressure.

• Proficiency in using customer service software, CRM systems, and MS Office.

• Strong multitasking and organizational abilities.

• Fluency in [English/Arabic languages].

Working Conditions:

• Based in Riyadh.

• Night shift.

• One day off per week.

• May require weekends or public holidays depending on business ****

• Customer Support & Interaction: Handle inbound calls, emails, and live chat inquiries professionally and promptly.
• Respond to customer questions regarding applications, features, troubleshooting, and usage.
• Provide clear instructions to users with basic level of technical knowledge.
• Track and record all customer interactions accurately in CRM or ticketing systems.
• Follow up with customers to confirm issues are fully resolved.

• Perform basic troubleshooting of applications issues.
• Guide customers through applications setup, activation, and configuration steps.

• Maintain a professional, patient, and courteous attitude at all times.
• Ensure high levels of customer satisfaction in all interactions.

• Participate in training sessions to improve communication, technical skills, and customer handling.

• Fluent in Arabic and English (spoken and written).
• Strong verbal and written communication skills.
• Basic computer skills; familiar with CRM applications, ticketing systems, and Microsoft Office.
• Problem-solving skills and attention to detail.

• Experience with POS systems, cashier applications, or SaaS applications.
• Basic technical troubleshooting skills.

• Handle a high volume of inbound calls with professionalism and efficiency.
• Provide precise information regarding diagnostic services and assist with appointment scheduling.
• Resolve customer issues while following established procedures.
• Document customer interactions accurately in our system.
• Collaborate with team members to improve service quality and share knowledge.
• Follow scripts and guidelines to ensure consistent communication.
• Meet or exceed individual and team performance targets.
• Maintain updated knowledge of our services, products, and industry trends.

• Previous experience in a call center or customer service role is an advantage.
• Strong verbal and written communication skills.
• Exceptional problem-solving abilities and attention to detail.
• Able to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable using various software applications and CRM systems.
• Fluency in both English and Arabic is preferred.
• Positive attitude and a commitment to excellent customer service.
• Flexibility to work in various shifts, including nights and weekends.

• Handle a high volume of inbound calls with professionalism and efficiency.
• Provide precise information regarding diagnostic services and assist with appointment scheduling.
• Resolve customer issues while following established procedures.
• Document customer interactions accurately in our system.
• Collaborate with team members to improve service quality and share knowledge.
• Follow scripts and guidelines to ensure consistent communication.
• Meet or exceed individual and team performance targets.
• Maintain updated knowledge of our services, products, and industry trends.

• Previous experience in a call center or customer service role is an advantage.
• Strong verbal and written communication skills.
• Exceptional problem-solving abilities and attention to detail.
• Able to multitask and prioritize responsibilities in a fast-paced environment.
• Comfortable using various software applications and CRM systems.
• Fluency in both English and Arabic is preferred.
• Positive attitude and a commitment to excellent customer service.
• Flexibility to work in various shifts, including nights and weekends.

• Diploma or Bachelor's degree in a relevant field
• Ability to work in a "shift" environment
• Strong written and verbal communication skills
• Ability to work under pressure and handle multiple customers at once
• Experience or knowledge of customer service principles
• Empathy and patience in dealing with complaints
• Proficiency in using CRM systems and various software
• Willingness to learn and work flexible hours

• Responding to customer inquiries via various channels
• Documenting interactions accurately in the system
• Providing effective solutions in accordance with company policies
• Calming difficult situations and ensuring customer satisfaction
• Participating in ongoing training and development
• Collaborating with the team to improve service
• Achieving required performance indicators

• Clear and professional communication
• Focus on customer satisfaction
• Quick problem-solving
• Adaptability to changes
• Time management and organization
• Teamwork and self-motivation

• Diploma or Bachelor's degree in a related field
• Ability to work in a 'shift' work environment
• Strong communication skills, both written and verbal
• Ability to work under pressure and handle multiple customers at once
• Experience or knowledge of customer service principles
• Empathy and patience in dealing with complaints
• Proficiency in using CRM systems and various software
• Willingness to learn and work flexible hours

• Responding to customer inquiries across different channels
• Accurately documenting interactions in the system
• Providing effective solutions according to company policies
• Calming difficult situations and ensuring customer satisfaction
• Participating in ongoing training and development
• Collaborating with the team to improve service
• Achieving required performance indicators

• Clear and professional communication
• Focus on customer satisfaction
• Quick problem-solving
• Adaptability to changes
• Time management and organization
• Teamwork and self-motivation

Job Tasks:

• Receiving phone calls from guests and responding to their inquiries.

• Receiving and processing complaints and working to resolve them in coordination with the concerned departments.

• Providing complete information about hotel services and offers.

• Following up on guest requests to ensure their satisfaction and the quality of service.

• Entering and updating data related to complaints and inquiries in the system.

Required Qualifications:

• Previous experience in customer service (preferably in the hotel or tourism sector).

• Excellent communication skills and the ability to deal with different personalities.

• Proficiency in using computers and communication programs.

• Politeness, good appearance, and the ability to work under pressure.

Job Vacancy: Customer Service Representative (Jeddah)

The Arkan Educational Solutions office in Jeddah announces the availability of a job opening for a Customer Service Representative, to assist students wishing to study abroad, especially in study and work programs in Germany, and to provide them with academic admissions.

Tasks and Responsibilities:

• Communicating with students interested in studying abroad and providing the necessary consultations.

• Following up on applications and coordinating admission procedures for studying or working in Germany.

• Convincing students to join the educational programs offered.

• Updating student data continuously and following up on the status of applications.

• Contributing to the development and improvement of the customer experience.

Requirements:

• The applicant must be a resident of the city of Jeddah.

• Proven experience in customer service or sales.

• Strong persuasion skills and the ability to build positive relationships with customers.

• Tact and excellent communication skills.

• Ability to manage time and work under pressure.

Advantages:

• Intensive training on the work mechanism.

• Professional working environment.

• Opportunities for development and professional growth.

• Basic salary plus commission.

📢 Job Announcement: Customer Service Employee

Our company announces the availability of a full-time Customer Service position.

💼 Job Responsibilities:
•Responding to customer inquiries via WhatsApp.
•Assisting customers in completing their orders.
•Elevating requests to the relevant department after completion.

📍 Job Details:
•Work: 5 days a week.
•Salary: 5500 SAR.
•Annual bonus: Two additional months' salary upon achieving the target.

✅ Requirements:
•Skill in communication and customer service.
•Proficiency in using messaging applications.
•Commitment and discipline at work.

📩 Those who find themselves qualified and interested, please send your resume.
🔴For Saudis only🔴