Call Center Agent📣 Job Ad

in Csmena

21 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Join CsMena as a Call Center Agent!
CsMena is a leading provider of communication management services based in Riyadh, Saudi Arabia. We focus on delivering top-tier outsourcing services, specializing in exceptional call center operations. Our dedicated team undergoes rigorous training to provide the highest quality service to our clients across various industries, including e-commerce, healthcare, telecommunications, and hospitality.

Role Overview:
This full-time on-site position as a customer service representative involves handling inbound and outbound calls, addressing customer queries, and ensuring satisfaction through exceptional service.

Key Responsibilities:

Manage incoming and outgoing calls professionally.
Resolve customer inquiries efficiently.
Provide outstanding customer service daily.

Qualifications:

Language Skills: English (B1 - C1).
Experience in Customer Service (minimum 1 year).
Excellent communication and interpersonal skills.
Ability to multitask and work under pressure.
Willingness to work flexible shifts (24/7).

Requirements

Requires 2-5 Years experience

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Call Center Agent

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Join Our Team as a Call Center Agent at CsMena!
CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia, recognized for our exceptional outsourcing services with a focus on top-tier call center operations.

Role Description:
This is a full-time on-site role for a customer service representative at CsMena in Riyadh. As a Call Center Agent, you will be responsible for handling both incoming and outgoing calls, addressing customer queries, ensuring customer satisfaction, and providing exceptional daily customer service.

Key Responsibilities:

Handle incoming and outgoing calls professionally.
Resolve customer queries efficiently.
Ensure high levels of customer satisfaction and service quality.

Qualifications:

Language Skill: English B1 - C1.
Strong customer service and support skills.
Expertise in customer satisfaction and experience.
Excellent communication and interpersonal skills.
Ability to multitask and work under pressure.
Minimum 1 year experience in customer service.
Full availability for all shifts (24/7).

2-5 years

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📢 Job announcement for hiring female call center marketing employees (girls only) 🚀 Do you want an open income based on your skills? Your chance now to work in a call center specialized in optical fibers (fiber) 💎 Attractive commissions without a ceiling (the more requests you raise, the more your income increases) 🎯 Monthly bonus upon achieving the target 📈 Opportunity for development and promotion for distinguished employees We are looking for female employees: ✅ They have a pleasant style, a confident voice, and the ability to persuade ✅ They love challenges and achieving goals ✅ Serious about work and ambitious for higher income ✅ The ability to deal with customers through social media very well ✅ Commitment and ability to handle work pressure 📍 Work location: (Riyadh - Al-Olaya) 🕘 Working hours: (now in Ramadan from 8-2) 📲 Seats are limited - send your CV now on WhatsApp to apply 05******** 📢 Job announcement for hiring female call center marketing employees (girls only) 🚀 Do you want an open income based on your skills? Your chance now to work in a call center specialized in optical fibers (fiber) 💎 Attractive commissions without a ceiling (the more requests you raise, the more your income increases) 🎯 Monthly bonus upon achieving the target 📈 Opportunity for development and promotion for distinguished employees We are looking for female employees: ✅ They have a pleasant style, a confident voice, and the ability to persuade ✅ They love challenges and achieving goals ✅ Serious about work and ambitious for higher income ✅ The ability to deal with customers through social media very well ✅ Commitment and ability to handle work pressure 📍 Work location: (Riyadh - Al-Olaya) 🕘 Working hours: (now in Ramadan from 8-2) 📲 Seats are limited - send your CV now on WhatsApp to apply 05******** ***************

0-1 years

Al Olaya, Riyadh

Call Center Agent

Riyadh Luxury

4,000 - 5,000 / Month

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Call Center Employee – (Support via phone only)

(Excellent Arabic and English conversation with guests does not require writing and reading, only conversation)

We are looking for call center employees to handle all customer calls via phone only. Responsibilities include receiving bookings, entering them into the system, and guiding guests through check-in and check-out procedures — without any direct communication with guests.

Main Responsibilities

* Answer all incoming calls and assist customers professionally.

* Handle bookings: create, update, and cancel bookings in the booking system.

* Provide guests with details about room types, prices, availability, and hotel policies.

* Guide guests through the self-check-in process and send instructions as needed.

* Follow up with guests at the time of departure to ensure a smooth check-out process.

* Coordinate remotely with operations teams to update room status or special requests.

* Resolve simple issues over the phone or escalate them to the supervisor when necessary.

* Maintain accurate records of calls, bookings, and customer data

* Good communication skills in both Arabic and English.

* Knowledge of computer basics and the ability to use booking systems.

* Politeness in phone conversation and a professional demeanor.

* Ability to handle multiple calls and work under pressure.

* Full-time position

* Support via phone only — no direct interaction with guests.

* Shifts may include evening work or weekend work.

* Incentives when achieving targets

Immediate employment

Basic requirement is to speak English with guests without requiring writing and reading, only conversation

0-1 years

Al Narjis, Riyadh

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