Call Center Agent

in Riyadh Luxury

23 minutes ago

	Salary	3,500 / Month
	Contract Type	Full-time
	Workplace type	On-site
	Location	Al Narjis, Riyadh

Job Title:

Call Center Employee – (Phone Support Only)

(Excellent Arabic and English)

Job Role

We are looking for female call center employees to handle all customer calls via phone only. Tasks include receiving reservations, entering them into the system, and guiding guests through check-in and check-out procedures — without any direct contact with guests.

Main Responsibilities

* Answer all incoming calls and assist customers professionally.

* Handle reservations: create, update, and cancel bookings in the reservation system.

* Provide guests with details about room types, rates, availability, and hotel policies.

* Guide guests through the self-check-in process and send instructions when needed.

* Follow up with guests at departure time to ensure a smooth checkout process.

* Coordinate remotely with operations teams to update room status or special requests.

* Solve simple issues over the phone or escalate to a supervisor when necessary.

* Maintain accurate records of calls, reservations, and customer data.

* Good communication skills in both Arabic and English.

* Knowledge of computer basics and ability to use reservation systems.

* Polite phone manner and professional demeanor.

* Ability to handle multiple calls and work under pressure.

Job Details

* Full-time position

* Phone support only — no direct interaction with guests.

* Shifts may include evening or weekend work.

* Incentives for meeting targets

Requirements

For Saudis Only
GOSI Registration Required
No experience required
Expert or Advanced in English

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Join CsMena as a Call Center Agent!
CsMena is a leading provider of communication management services based in Riyadh, Saudi Arabia. We focus on delivering top-tier outsourcing services, specializing in exceptional call center operations. Our dedicated team undergoes rigorous training to provide the highest quality service to our clients across various industries, including e-commerce, healthcare, telecommunications, and hospitality.

Role Overview:
This full-time on-site position as a customer service representative involves handling inbound and outbound calls, addressing customer queries, and ensuring satisfaction through exceptional service.

Key Responsibilities:

Manage incoming and outgoing calls professionally.
Resolve customer inquiries efficiently.
Provide outstanding customer service daily.

Qualifications:

Language Skills: English (B1 - C1).
Experience in Customer Service (minimum 1 year).
Excellent communication and interpersonal skills.
Ability to multitask and work under pressure.
Willingness to work flexible shifts (24/7).

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Looking for a "superhero" with exceptional communication skills to manage customer relationships, convert opportunities into successful sales, while ensuring smooth daily operations with high efficiency.

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In Customer Service: Providing exceptional support to customers across various channels and solving problems with a smile (even over the phone!).
In Sales: Identifying customer needs and proposing suitable solutions, while working to achieve monthly sales targets.
In Operations: Tracking orders, coordinating with different departments to ensure quality, and updating data accurately.

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Communication Skills: High ability to speak and write clearly and persuasively.
Multitasking: Ability to prioritize between closing a deal, responding to inquiries, and coordinating requests.
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