Join Our Team as a Cluster Sales Manager!As a Cluster Sales Manager at Hilton, you will analyze local market trends and competitor activities to devise strategies that maintain our hotel as a leader in the marketplace. Your primary responsibility will be to develop future and repeat business for the hotel/cluster.
Key Responsibilities:- Analyze local market trends and competitor activity to identify business leads.
- Develop customer accounts and travel within the local area to enhance market/customer share across all revenue streams.
- Negotiate room rates/packages with corporate clients.
- Create and implement innovative local marketing channels, including social media.
- Prepare hotel contracts in line with current business and pricing conditions.
- Collaborate with other hotel departments to ensure exceptional guest experiences and develop comprehensive sales programs.
- Produce accurate and timely reports for Sales Director and senior management.
- Answer customer queries professionally and promptly.
- Manage staff performance according to company policies.
- Recruit, train, and develop the Sales team.
Ideal Candidate Profile:To succeed in this role, you should demonstrate the following:
- Positive attitude and excellent communication skills.
- Commitment to high-level customer service.
- Strong organizational skills and ability to work under pressure.
- Experience in a sales role with proven closing skills.
- Knowledge of the local market and hospitality industry is advantageous.
- Degree-level qualification in a relevant field is preferred.
Why Work at Hilton?At Hilton, we are dedicated to providing outstanding guest experiences, supported by our amazing team members. Join us to embark on a fulfilling career in the world's leading hospitality company!
