Reservation agent Jobs in Al khobar

Join Our Team as a Reservations Agent!

Centro Hotels by Rotana invites passionate and dynamic individuals who are guest-focused and dedicated to delivering exceptional customer service to join our team as a Reservations Agent.

Key Responsibilities:

• Process and confirm guest room reservations made through various channels including phone and written requests.
• Input all reservations into the system and manage inquiries, complaints, and requests regarding reservations.
• Stay informed about hotel promotions and follow established procedures for processing reservations.
• Maintain a filing system for all correspondence and compile reports as required by the Reservations Manager.
• Enhance business through effective public relations and accurate room status management.
• Ensure all incoming calls and emails are managed according to Rotana standards.
• Assist with visa requests for guests and promote upselling opportunities.

Qualifications:

• A diploma or degree in hospitality or a related field.
• Previous experience in hotel reservations is preferred.
• Excellent communication skills with proficiency in English; additional language skills are advantageous.

Ideal Candidate:
The ideal candidate is proactive, customer-focused, and possesses a dynamic, approachable character. You should be able to work independently and develop professional relationships with customers both internally and externally. Key competencies include teamwork, adaptability, and a strong customer focus.

Join our team at IHG Hotels & Resorts as a Reservation Agent!
At IHG, we pride ourselves on delivering exceptional hospitality. As a Reservation Agent, you will play a vital role in ensuring that our customers have a seamless booking experience.

Key Responsibilities:

• Respond to customer calls and reservation inquiries.
• Make and confirm bookings and modifications as requested.
• Efficiently use electronic reservation systems.
• Ensure accuracy of data entry and resolve any booking-related issues.
• Deliver excellent customer service at all times.
• Collaborate with other departments to ensure smooth operations.

Requirements:

• Previous experience in reservations or customer service (preferred).
• Proficiency in using computers and reservation systems.
• Excellent communication skills.
• Ability to work under pressure and as part of a team.
• Proficiency in Arabic and English, both written and spoken.

Don't quite meet every single requirement? Apply anyway – you might be the perfect fit for our team!