Call Center Agent📣 Job Ad

Join Raya Financing Company as a Call Center Representative!
Raya Financing Company is a specialized auto financing firm licensed by the Saudi Central Bank (SAMA), headquartered in Dammam, Saudi Arabia. We aim to provide innovative and efficient customer service solutions in the automotive financing sector. We are currently looking for qualified individuals to join our team as Call Center Representatives (5 vacancies available).

Job Objective:
Your main responsibility will be to provide exceptional customer service by understanding customer needs over the phone, answering inquiries, resolving issues, and processing requests.

Work Context:
We are looking for individuals who can listen, communicate, explain, persuade, and attract the attention of others, clearly and effectively expressing ideas and opinions in various situations.

Main Responsibilities:

• Professionally respond to customer calls and address inquiries and complaints.
• Adhere to post-sale policies and approved regulatory requirements.
• Handle customer complaints and resolve issues related to products or services.
• Provide customers with information on the company’s services and products.
• Process customer forms, requests, and applications.
• Transfer incoming calls to appropriate departments as needed.
• Follow up on complex customer calls as per requirements.
• Document call notes and reports, updating them in the CRM system.
• Use various communication methods to achieve optimal impact, adapting style to the interests of different parties.
• Effectively influence and motivate others to achieve better performance and strive for excellence.
• Prepare for negotiations and clarifying objectives while being ready to respond to potential objections.
• Manage administrative tasks and coordinate communication with internal departments.

Note: Responsibilities listed above are indicative and not exhaustive; additional tasks may be assigned as per work requirements.

Qualifications and Experience:
Minimum Qualifications: High school diploma or equivalent.
Experience Required: 0-3 years of experience in a call center environment.
Additional Requirements:

• Proficient in both Arabic and English.
• Proficient in using computer applications.
• Excellent communication skills.
• Problem-solving skills.
• Professional phone handling techniques.
• Ability to work under pressure.

How to Apply:
If you are interested in applying, please use the Easy Apply feature or send your application to the provided email address with the subject line “Call Center Representative.”

Working hours (evening) are 4 hours during the period between 16:00 and 22:00. Coordination will be made with the employee regarding working time and the number of weekly working days is 6 days, and coordination will be made with the employee to determine the weekly off day. The job includes working as a cashier + responding and coordinating requests via WhatsApp and receiving orders from the store and coordinating with the delivery driver and representatives.

Join our team as an HR Operations Specialist - Tamheer!
In this role, you will be an integral part of the Human Resources team. You will assist in various HR activities, focusing on recruitment, talent management, performance management, compensation and benefits, organizational development, and learning.

Qualifications and Professional Requirements:

• Bachelor’s degree in business administration, Human Resources, or a related field.
• Fluent in English (spoken and written).
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

About Silah Gulf:
Silah Gulf is a leading, multi award-winning Customer Experience solutions provider based in the Kingdom of Bahrain, with operations in Saudi Arabia and Kuwait. We pride ourselves on delivering exceptional customer experience solutions backed by over 14 years of industry expertise.