Call Center Agent📣 Job Ad

Join My Clinic KSA, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

1. Job Summary:
The Contact Center Coordinator is responsible for handling inbound and outbound calls with patients, supporting them with appointment booking, service information, and general inquiries. The role requires excellent communication skills, professionalism, and a commitment to providing a smooth and positive patient experience over the phone.

2. Primary Responsibilities:

• Answer incoming patient calls (inbound) in a professional and courteous manner.
• Make outbound calls to confirm, reschedule, or follow up on appointments and services.
• Accurately book appointments in the system based on clinic policies and medical guidelines.
• Record all relevant information and notes in the system during or after each call.
• Handle patient complaints or forward them to the appropriate teams as per standard procedures.
• Follow approved call scripts and adhere to service quality standards.
• Meet daily performance targets such as call volume, average handling time, and satisfaction scores.
• Maintain patient confidentiality and comply with data privacy standards.
• The employee may be assigned additional tasks within their scope of work based on business needs.

3. Education / Professional Qualifications:
High school diploma required (Diploma or bachelor's degree is preferred). Previous experience in a call center or customer service environment is preferred.

4. Experts & Skills:

• Strong verbal communication and interpersonal skills.
• Proficiency in spoken and written Arabic; English is preferred.
• Ability to use computer systems and appointment scheduling tools.
• Ability to work under pressure and manage multiple tasks.
• High level of commitment, accuracy, and time management.

Join our Team as a Reservations Agent at Hilton!

As a Reservations Agent, you will serve as the primary contact for room reservations at our hotel, playing a crucial role in influencing guest decisions to stay with us. Your mission is to provide excellent service and meet guest needs effectively.

Key Responsibilities:

• Convert inquiries into confirmed bookings swiftly.
• Respond positively to sales inquiries to generate future opportunities.
• Identify and pursue sales leads as necessary.
• Ensure accurate completion of all reservations, aligning with guest expectations.
• Deliver prompt and efficient service while upholding the hotel brand standards.

What We’re Looking For:
A Reservations Agent at Hilton exemplifies our commitment to exceptional guest service. Candidates should possess:

• A passion for delivering exceptional service.
• Professional telephone manners and top-notch communication skills.
• Strong organizational and administrative abilities.
• Intermediate proficiency in computer usage.

Preferred Qualifications:

• Previous experience in a reservations environment.
• Relevant tertiary qualifications or collegiate-level degrees.

About Hilton:
Hilton is a global hospitality leader, dedicated to providing unparalleled service and experiences. Our vision is to fill the earth with the light and warmth of hospitality, as we have done for over a century. Join us and become a part of an extraordinary team, where our Team Members are at the heart of everything we do!

Join Fairmont Hotels & Resorts as a Butler:
As a Butler at Fairmont, you will play a crucial role in ensuring that our guests receive an exceptional service experience. Our Makkah Clock Royal Tower hotel, positioned near the magnificent Masjid Al Haraam and the Holy Ka’aba, offers a unique opportunity to engage with a diverse clientele within an esteemed environment.

Key Responsibilities:

• Deliver prompt and courteous service to all guests.
• Maintain cleanliness of all butler areas including guest rooms, pantries, and equipment.
• Monitor perishables and ensure optimum usage of resources.
• Coordinate closely with the Private Dining team to cater to guests’ preferences.
• Maintain a high standard of appearance and demeanor at all times.
• Practice tactful upselling of hotel amenities.
• Ensure proper communication with the team and Resident Service Manager.
• Manage inventory of supplies and report needs to the Supervisor.
• Attend daily briefings and communicate guest information effectively.
• Respect guest privacy at all times and manage any lost items accordingly.

Qualifications:

• Proven organizational skills.
• Strong guest engagement abilities.
• Experience managing a multicultural workforce.
• High integrity and enthusiasm for continuous improvement.
• Good knowledge of housekeeping operations.
• A self-starter attitude with mentoring capabilities.
• Knowledge of Opera Property Management System is preferred.
• Post-secondary education and at least 3 years of experience in a luxury hotel setting.

About Us:
As a globally recognized leader in the hospitality industry, Fairmont Hotels & Resorts offers opportunities for personal and professional growth. You will become part of a team where each chapter of your career story is yours to write. We encourage you to be bold and bring your unique experiences and perspectives to our rich tapestry of hospitality.