Call Center Agent📣 Job Ad

Join the Luxury Hospitality at Makkah Clock Royal Tower
At Makkah Clock Royal Tower, A Fairmont Hotel, we invite you to seize an exciting opportunity as a Reservations Agent. This role is pivotal in delivering exceptional service and ensuring guest satisfaction. Our hotel, one of the tallest in the world, prides itself on authentic hospitality in a strategic location near the Holy Ka’aba.

Key Responsibilities:

• Handle all reservation enquiries with professionalism through various channels.
• Convert enquiries into confirmed bookings with personalized recommendations.
• Maintain accurate guest profiles capturing preferences and requests.
• Coordinate with Front Office, Sales, and Revenue teams for smooth operations.
• Manage room allocations and special requests meticulously.
• Support VIP bookings with bespoke arrangements.
• Process payments and billing in line with Fairmont standards.
• Promote upsell opportunities for various services and packages.
• Ensure data accuracy within the Property Management Systems.
• Assist with group reservations as necessary.
• Participate in daily briefings to stay updated on operational priorities.

Qualifications:

• Degree in Hospitality Management or related field.
• Experience in Reservations or Guest Services within luxury hotels is preferred.
• Proficiency in reservation systems like Opera.
• Excellent communication skills in English; additional languages are an asset.
• Strong customer service skills with the ability to manage bookings.
• High attention to detail and organizational skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Flexibility to work shifts, including weekends.

This position is open for Saudi Nationals only. If you are passionate about delivering exceptional customer service, we welcome your applications to be a part of our team.

Join Our Team as a Host/Hostess!
We are currently seeking dynamic and self-motivated Food & Beverage professionals eager to advance their careers in hospitality. At Rotana Hotels, as a Host / Hostess, you will be pivotal in providing an exceptional experience to our guests.

Key Responsibilities:

• Deliver consistently professional, friendly, warm, and engaging service.
• Welcome guests to the assigned outlet, escort them to their tables, and ensure they are attended to at all times.
• Manage outlet reservations and handle the reservation book expertly.
• Prepare the outlet for business, collaborating with the service team.
• Coordinate arrangements based on the floor plan for reservations and manage table allocations.
• Maintain cleanliness and order in the outlet and entrance area.
• Engage with guests to ensure their satisfaction during their visit.
• Have comprehensive knowledge of menus and promotions to assist guests effectively.
• Support in setting up the outlets database.

Qualifications:
Ideally, you should possess a diploma or degree in hospitality, with previous experience in the Food & Beverage sector within a hotel environment. You should demonstrate politeness and sophistication in dealing with guests, coupled with excellent command of the English language (both spoken and written). Multilingual abilities are an advantage.

Skills & Competencies:

• Excellent customer focus.
• Strong adaptability and teamwork spirit.
• Positive attitude, good grooming, and smart appearance.
• Ability to recognize differences and take responsibility.
• Willingness to exceed guests’ expectations.

If you are passionate about hospitality and customer service, we would love to meet you!

Join Bayut, the leading property portal in the Kingdom!
As part of the Dubizzle Group, Bayut connects millions of users and is eager to hire an experienced Field Sales Consultant. This role is key to driving sales through daily market calls and meetings, helping clients leverage advertising solutions for their business needs.

Responsibilities:

• Manage the complete sales cycle from lead generation to closing sales.
• Conduct daily customer calls and market visits.
• Educate clients on aligning their business goals with sustainable advertising solutions.
• Develop a pipeline of high-value prospects for long-term growth.
• Support clients by presenting tailored sales and marketing solutions.
• Draft proposals based on customer needs.
• Report on sales activities and market insights.
• Represent the company professionally in the marketplace.

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Valid driving license in Saudi Arabia.
• Experience in sales within the internet advertising industry.
• Basic CRM operational knowledge.
• Strong understanding of industry trends and competition.
• Excellent communication and problem-solving skills.
• Ability to work with ambiguity and in a team environment.

Benefits:

• Fast-paced work environment.
• Comprehensive health insurance.
• Rewards and recognition.
• Learning & development opportunities.

At Bayut, we celebrate diversity and are committed to creating an inclusive environment for all employees.