Call center agent Jobs in Jazan

Join Our Team as a Call Center Representative
We are seeking energetic and dedicated individuals for the role of Call Center Representative at Boundless Consulting, located in Abha, Saudi Arabia. This position is part of a two-month project in Jazan, ensuring you have the opportunity to engage directly with customers while working for a leading live communications agency.

Key Responsibilities:

• Answer inbound calls from customers professionally.
• Handle and resolve customer inquiries and complaints efficiently.
• Provide customers with relevant product and service information.
• Process forms, orders, and applications as requested.
• Identify priority issues and escalate them to management.
• Route calls to the appropriate departments.
• Follow up on complex inquiries where necessary.
• Maintain detailed call notes and reports in the CRM system.
• Manage administration tasks and communication with internal teams.

Requirements:

• Minimum of 3 years of experience in a similar role.
• Fluency in Arabic and English, both written and spoken.
• Excellent communication skills.
• Proficiency in relevant computer applications.
• Able to handle emergency situations calmly and effectively.
• Commitment to maintaining customer confidentiality.