Guest Service Officer📣 Job Ad

About the Reservation Host Role

Hyatt Place Al Ula is seeking a detail-oriented and guest-focused Reservation Host to support the opening of this new property. This role is essential for ensuring a seamless guest experience from the initial point of contact, managing all room reservations efficiently and accurately. The Hyatt Place Al Ula will feature 215 guestrooms, two food and beverage outlets, meeting space, a swimming pool, and a fitness center, catering to both leisure and business travelers.

Key Responsibilities

• Handle incoming reservation requests via phone, email, and other booking channels in a professional and courteous manner.
• Enter, update, and maintain accurate reservation records within the hotel's reservation system.
• Provide comprehensive information to guests regarding room types, rates, packages, and hotel facilities.
• Confirm reservations and clearly communicate all booking details to guests.
• Coordinate effectively with the Front Office and Revenue Management teams to ensure accurate room availability and allocation.
• Manage reservation amendments, cancellations, and special guest requests with efficiency and attention to detail.
• Ensure guest preferences and specific details are properly recorded in the reservation system for personalized service.
• Identify opportunities to upsell room categories and hotel services to enhance the guest experience and revenue.
• Monitor reservation inquiries and ensure timely and appropriate responses.

Qualifications and Requirements

• Previous experience in reservations, front office operations, or customer service, preferably within the hotel industry.
• A good understanding of reservation systems and general hotel operations.
• Strong communication and customer service skills are essential for interacting with guests and colleagues.
• Excellent attention to detail and a high degree of accuracy in data entry and record-keeping.
• The ability to multitask effectively and manage a high volume of requests during peak periods.
• Good organizational and time management abilities to prioritize tasks and meet deadlines.
• Excellent English communication skills, both written and verbal.

Required Skills

• Proficiency in using Reservation Systems.
• Exceptional Customer Service abilities.
• Strong Communication skills.
• Accurate Data Entry capabilities.
• Effective Upselling techniques.
• Solid Organizational Skills.
• Efficient Time Management.

Work Environment and Experience

This is a full-time position based in Al Ula, Saudi Arabia. The role requires 0-1 year of experience.

About the Role

Hyatt Place Al Ula is seeking a detail-oriented Receiving Clerk to support the hotel's operations. This role is essential for ensuring the smooth functioning of the hotel, which will feature 215 guestrooms, two food and beverage outlets, meeting space, a swimming pool, and a fitness center, serving both leisure and business travelers. The position is full-time and based in Al Ula, Saudi Arabia.

Role Overview

As the Receiving Clerk, you will be responsible for the accurate and efficient reception, inspection, and documentation of all incoming goods and supplies. Your role will ensure that all deliveries meet the required standards of quality and quantity, and that they comply with the hotel's purchasing and inventory procedures. This contributes directly to operational readiness and ongoing inventory accuracy, particularly during the hotel's pre-opening phase.

Key Responsibilities

• Receive and meticulously inspect all incoming deliveries, verifying that quantities and specifications precisely match purchase orders and accompanying delivery documents.
• Thoroughly assess the quality and condition of all received goods, promptly reporting any discrepancies, damages, or shortfalls to the relevant departments.
• Prepare and diligently maintain accurate receiving records, including all necessary supporting documentation for audit and reference purposes.
• Effectively coordinate with suppliers, the Purchasing department, and the Store teams to manage deliveries, resolve discrepancies, and ensure timely receipt of goods.
• Ensure all received items are correctly labeled and efficiently transferred to their designated storage areas to maintain organization and accessibility.
• Maintain the receiving areas in a clean, organized, and safe condition, adhering to all hotel cleanliness and safety standards.
• Assist in monitoring delivery schedules and actively track the status of outstanding orders to prevent delays.
• Ensure strict compliance with all hotel receiving procedures, inventory control measures, and operational policies.
• Support overall inventory accuracy through meticulous documentation and timely reporting practices.
• Play a key role in supporting pre-opening receiving operations and ensuring inventory readiness for the hotel's launch.

Qualifications and Requirements

• Previous experience in receiving, storekeeping, inventory control, or warehouse operations is required.
• Preference will be given to candidates with experience within the hotel industry.
• A good understanding of standard receiving procedures and inventory management practices is essential.
• Demonstrated ability to verify documents accurately and maintain comprehensive records.
• A strong aptitude for meticulous attention to detail and excellent organizational skills.
• A basic understanding of purchasing and supply chain processes is beneficial.
• The ability to work effectively and efficiently in a fast-paced environment.
• Good communication and interpersonal skills are necessary for effective collaboration.
• Excellent English communication skills, both written and verbal.

Required Skills

• Receiving Procedures
• Inventory Management
• Attention to Detail
• Organizational Skills
• Purchasing Processes
• Supply Chain Processes
• Communication Skills
• Interpersonal Skills

About the Role

Hyatt Place Al Ula is seeking an experienced Team Leader – Stewarding to support the upcoming opening of this new hotel. The hotel will feature 215 guestrooms, two food and beverage outlets, meeting space, a swimming pool, and a fitness center, serving both leisure and business travelers. As the Team Leader – Stewarding, you will oversee stewarding operations, ensuring high standards of cleanliness, hygiene, and sanitation in all kitchen and back-of-house areas, while contributing to efficient kitchen operations.

Key Responsibilities

• Supervise and coordinate daily stewarding activities across all kitchen and F&B outlets to ensure smooth operations.
• Ensure the proper cleaning, washing, and sanitation of all kitchen utensils, equipment, and service ware to maintain health and safety standards.
• Monitor dishwashing operations diligently to uphold hygiene and operational standards.
• Assign tasks effectively and guide stewarding colleagues to ensure an efficient workflow and optimal productivity.
• Ensure the proper handling, storage, and usage of all cleaning chemicals and equipment in accordance with safety guidelines.
• Maintain the cleanliness and organization of all back-of-house areas and storage spaces.
• Coordinate closely with kitchen and F&B teams to support seamless daily operations and guest satisfaction.
• Conduct regular inspections to ensure strict compliance with all hygiene and safety standards.
• Report any maintenance issues related to stewarding equipment promptly and follow up on corrective actions.
• Support inventory control of cleaning supplies and other stewarding materials.
• Assist with pre-opening stewarding setup and ensure operational readiness for the hotel's launch.

Qualifications and Requirements

• Previous experience in stewarding operations within hotels or large F&B establishments is essential.
• Supervisory or team leadership experience is preferred for this role.
• A strong knowledge of hygiene standards, sanitation procedures, and general kitchen operations is required.
• Ability to manage effectively in a fast-paced and physically demanding environment.
• Demonstrated strong organizational and coordination skills.
• A keen attention to detail and a commitment to maintaining high cleanliness standards.
• Good communication and interpersonal skills are necessary for effective team collaboration.
• Proven ability to lead and motivate a team to achieve departmental goals.
• Excellent English communication skills are required.

Required Skills

• Stewarding operations management
• Adherence to hygiene standards
• Proficiency in sanitation procedures
• Understanding of kitchen operations
• Organizational and coordination skills
• Attention to detail
• Effective communication skills
• Strong interpersonal skills
• Leadership capabilities
• Team motivation
• English language proficiency

Work Environment and Context

This full-time position is based at the Hyatt Place hotel in Al Ula, Saudi Arabia. The role requires 5-10 years of experience in stewarding operations, with supervisory or team leadership experience being preferred. The role involves working in a fast-paced environment and demands physical stamina.