Guest Service Agent📣 Job Ad

About the Role

Rotana Hotels is seeking self-motivated professionals to join their team as Guest Service Agents. In this role, you will be responsible for delivering professional, customer-focused service to ensure guests have a positive and memorable stay. You will serve as the primary point of contact for guests, upholding Rotana Hotels' service standards.

Key Responsibilities

• Provide consistently professional, friendly, warm, and engaging service to all guests.
• Welcome guests and efficiently process check-ins according to established Standard Operating Procedures (SOPs).
• Process check-outs for departing guests in accordance with established standards.
• Actively sell rooms to walk-in guests.
• Manage and address proactive and day-to-day facilities issues.
• Handle cash inventory, cashing cheques, and processing bills of exchange in foreign currencies for hotel guests, strictly adhering to the credit policy.
• Collaborate effectively with colleagues from all departments, particularly Housekeeping, Finance, and Reservations.
• Ensure the Guest Service Desk is consistently manned, operationally prepared, and adequately stocked to serve as a readily available point of contact for guests.
• Maintain the utmost privacy of all guests by ensuring no guest details are disclosed.
• Demonstrate a complete understanding of the hotel's policies, procedures, and service standards, possessing full knowledge of hotel facilities and current happenings.

Qualifications and Requirements

• A degree in hospitality is ideally required.
• Previous experience in a Front Office Department within a hotel is preferred.
• Excellent written and verbal English communication skills are essential.
• Knowledge of an additional language is a valuable asset.
• Strong interpersonal and problem-solving abilities are crucial.
• Computer literacy is required.
• Previous experience with Opera (PMS) is considered an advantage.
• The ideal candidate will be customer-driven and possess an extremely proactive and 'switched on' personality.
• An outgoing, charismatic, and approachable character is desired.
• Ability to work well under pressure in a fast-paced environment.
• A great team player who thrives in working with multi-cultural teams and guests.

Key Skills

• Customer Service
• Front Office Operations
• Cash Handling
• Interpersonal Skills
• Problem Solving
• Opera (PMS)
• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

Work Location and Type

This full-time position is based in Jeddah and Makkah, Saudi Arabia. This role offers an opportunity for individuals with 0-1 years of experience to grow within the hospitality industry.