Guest Service Agent📣 Job Ad

About the Role

Hilton Riyadh Hotel & Residences is seeking a dedicated Guest Service Agent to join our team in Makkah. This full-time role is central to delivering exceptional hospitality by ensuring a seamless and welcoming experience for every guest. The Guest Service Agent serves as a primary point of contact, managing check-in and check-out processes while providing comprehensive support throughout the guest's stay.

Key Responsibilities

• Greet guests upon arrival and efficiently complete the check-in process, including verifying details, assigning rooms, issuing keys, and coordinating welcome materials or bell service assistance.
• Process guest departures by accurately verifying charges, handling payments, issuing receipts, and utilizing the point-of-sale system.
• Provide comprehensive knowledge of hotel offerings, including room types, rates, and promotions, to assist with guest inquiries.
• Offer information regarding local area attractions and services to enhance the guest experience.
• Respond to guest requests and resolve concerns with care and urgency, ensuring effective management of all communications.
• Utilize up-selling techniques to recommend hotel amenities and maximize room and service revenue.

Essential Qualities for Success

Candidates for the Guest Service Agent position should embody the core values that define success within Hilton. These qualities guide our team members in delivering outstanding service:

• A genuine passion for delivering hospitality.
• Acting with integrity and consistently upholding ethical standards.
• Demonstrating leadership qualities that inspire others.
• A strong belief in teamwork as a driver of optimal outcomes.
• A sense of ownership and accountability for responsibilities.
• A focus on the present, bringing urgency and discipline to every task to create a lasting positive impact.

Work Environment

This full-time position is based at the Hilton Riyadh Hotel & Residences in Makkah. The role operates within a dynamic hotel environment, requiring consistent interaction with guests and collaboration with various hotel departments to ensure smooth operations and high service standards.

Application Information

We invite qualified candidates who are committed to providing exceptional guest experiences to apply for this role. Join our team and contribute to a welcoming atmosphere for guests at Hilton Riyadh Hotel & Residences.