Guest Service Agent / Associate📣 Job Ad

About Hilton Riyadh Hotel & Residences

Hilton Riyadh Hotel & Residences is seeking a dedicated Guest Service Agent / Associate to join its team in Riyadh. This full-time position is integral to the hotel's operations, focusing on delivering high-quality service and memorable experiences for all guests.

The Guest Service Agent Role

As a Guest Service Agent, you will play a crucial role in creating a welcoming and efficient experience for hotel visitors. Beyond managing check-in and check-out processes, this position involves actively contributing to overall guest satisfaction by providing warm hospitality and attentive service throughout their stay.

Key Responsibilities

• Greet guests upon arrival and manage the check-in process, including verifying details, assigning rooms, issuing keys, and coordinating welcome materials or bell service assistance.
• Process guest departures efficiently by verifying charges, handling payments, issuing receipts, and accurately utilizing the point-of-sale system.
• Provide comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Employ up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Required Attributes

Successful candidates will align with Hilton's core values, demonstrating the following qualities:

• A passion for delivering hospitality.
• Acting with integrity and consistently doing the right thing.
• Inspiring others through leadership.
• A belief that teamwork drives the best outcomes.
• A strong sense of ownership and accountability.
• A focus on the present, bringing urgency and discipline to every moment to make a lasting impact.

Work Setting

This is a full-time position based at the Hilton Riyadh Hotel & Residences in Riyadh, Saudi Arabia.

Join Our Team

Contribute to a team dedicated to providing exceptional guest experiences and upholding the standards of Hilton hospitality.