Guest Relations Agent📣 Job Ad

About the Role

Hilton is seeking a Guest Relations Agent to join its team in Makkah, Saudi Arabia. This full-time position is suitable for candidates with 0-1 years of experience, focusing on delivering exceptional guest experiences and ensuring smooth hotel operations.

Role Purpose

The Guest Relations Agent plays a central role in enhancing the guest journey from arrival to departure. This involves not only managing check-in and check-out processes efficiently but also embodying the principles of hospitality to create memorable stays for every guest.

Key Responsibilities

• Greet guests upon arrival and manage the check-in process, including detail verification, room assignment, key issuance, and providing welcome materials or bell service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and accurately utilizing the point-of-sale system.
• Provide comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Employ up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Required Attributes

Candidates for this role should demonstrate the following core attributes, which are integral to success at Hilton:

• A commitment to hospitality, aiming to create positive guest experiences.
• Acting with integrity and consistently upholding ethical standards.
• Exhibiting leadership qualities that inspire others.
• A belief in teamwork to achieve optimal outcomes.
• A strong sense of ownership and accountability for tasks and results.
• A focus on immediate action, applying urgency and discipline to every moment to ensure lasting impact.

Work Environment

The Guest Relations Agent will operate within the Hotels team at Hilton, contributing to a service-oriented environment focused on guest satisfaction in Makkah, Saudi Arabia.

Application Process

Interested candidates are encouraged to apply for this full-time position. Further details regarding the application process will be provided upon inquiry.