Guest Service Agent Saudi National📣 Job Ad

About the Guest Service Agent Role

Rotana Hotels is seeking a Guest Service Agent to join our team in Jeddah and Makkah, Saudi Arabia. This full-time position is open to Saudi Nationals and is designed for dynamic and self-motivated individuals aiming to advance their careers within the Front Office department.

Role Overview

As a Guest Service Agent, you will be responsible for delivering professional and customer-focused service to our guests. The primary objective is to ensure each guest's stay is a memorable experience through consistent and high-quality service delivery, acting as a key point of contact for all guest inquiries and needs.

Key Responsibilities

• Provide consistently professional, friendly, warm, and engaging service to all guests.
• Execute guest check-ins and check-outs in accordance with established Standard Operating Procedures (SOPs).
• Sell rooms to walk-in guests and manage day-to-day facilities issues proactively.
• Manage cash inventory and facilitate currency exchange for hotel guests, adhering to the credit policy.
• Collaborate effectively with colleagues across all departments, including Housekeeping, Finance, and Reservation.
• Ensure the Guest Service Desk is consistently staffed, operationally prepared, and adequately stocked to serve as a primary point of contact for guests.
• Maintain the privacy of all guests by ensuring no personal details are disclosed.
• Demonstrate a comprehensive understanding of hotel policies, procedures, service standards, facilities, and current happenings.

Qualifications and Experience

• A degree in Hospitality is preferred, with 0-1 year of previous experience in a hotel Front Office Department.
• Excellent written and verbal English communication skills are required.
• Knowledge of an additional language is an advantage.
• Proficiency in computer applications is essential.
• Previous experience with Opera software is considered an advantage.

Required Skills and Attributes

• Customer-driven with a proactive, engaged, outgoing, charismatic, and approachable personality.
• Ability to perform effectively under pressure in a fast-paced environment.
• Strong team player capable of thriving in a multicultural team setting and interacting with diverse guests.
• Demonstrated strong interpersonal and problem-solving abilities.
• Key competencies include: Understanding the Job, Taking Responsibility, Recognizing Differences, Customer Focus, Adaptability, and Teamwork.

Work Environment

This is a full-time position based in Jeddah and Makkah, Makkah Region, Saudi Arabia. The role requires individuals committed to delivering exceptional guest service within a dynamic hotel environment.