Guest Service Agent📣 Job Ad

About the Role

Hilton is seeking a Guest Service Agent to join their team in Makkah. This full-time position is an entry-level opportunity, suitable for individuals with 0-1 years of experience, who are passionate about delivering exceptional hospitality.

Role Overview

As a Guest Service Agent, you will be responsible for ensuring a seamless and positive experience for every guest. Your primary focus will be on managing guest interactions from arrival to departure, contributing to memorable stays through attentive service and efficient operations. This role is central to upholding Hilton's commitment to hospitality.

Key Responsibilities

• Greet guests upon arrival and manage the check-in process, including verifying guest details, assigning rooms, issuing keys, and offering assistance with luggage or welcome materials.
• Process guest departures by verifying charges, handling payments, issuing receipts, and accurately utilizing the point-of-sale system.
• Provide guests with comprehensive information about hotel services, room types, rates, promotions, and local area attractions to address inquiries.
• Promote hotel amenities and services through up-selling techniques to enhance guest experiences and maximize revenue.
• Respond to guest requests and resolve concerns with promptness and care, effectively managing messages and communications.

Qualifications and Requirements

To be successful in this role, candidates should possess the following:

• A passion for hospitality and providing excellent guest service.
• A commitment to acting with integrity and taking ownership of responsibilities.
• The ability to work effectively as part of a team and demonstrate a sense of accountability.
• Experience level: 0-1 years.

Work Environment

This is a full-time position based in Makkah. You will be part of a team dedicated to creating positive guest experiences within the renowned Hilton hospitality framework.