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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl-Ahsa
مرحبا بكم في منصة شحنة!
نشعر بالحماس للإعلان عن توفر وظيفة موظف/موظفة مركز اتصال للانضمام إلى فريقنا الديناميكي. تهدف هذه الوظيفة إلى تقديم خدمة عملاء عالية الجودة، مما يسهم في تعزيز سمعة الشركة ونجاحها.

المهام والمسؤوليات:
  • استقبال مكالمات العملاء والرد على استفساراتهم باحترافية.
  • التواصل مع العملاء بأسلوب يعكس صورة الشركة وقيمها.
  • معالجة الشكاوى وحل المشكلات بكفاءة.
  • متابعة الطلبات وتوثيق جميع البيانات على النظام.
  • الالتزام بسياسات وإجراءات العمل ومعايير الجودة.

الشروط والمؤهلات:
  • إجادة التحدث باللغتين الإنجليزية و/أو الأردو.
  • مهارات تواصل ممتازة.
  • أسلوب لبق ومرن في الحديث.
  • القدرة على حل المشكلات واتخاذ القرارات.
  • القدرة على تحمل ضغط العمل.
  • إجادة استخدام الحاسب الآلي وأنظمة خدمة العملاء.
  • يفضل وجود خبرة سابقة في مجال مراكز الاتصال.

المزايا الوظيفية:
  • رواتب تنافسية تحدد حسب الخبرة.
  • حوافز ومكافآت أداء.
  • بيئة عمل احترافية ومحفزة.
  • فرص تدريب وتطوير مهني.
  • إمكانية النمو الوظيفي داخل الشركة.

نحن نتطلع إلى استلام طلباتكم!

Requirements

  • Requires 2-5 Years experience

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