• Responding to customer inquiries promptly via calls, cases, and chats.
• Managing complaints and shipment disruptions with professionalism.
• Coordinating with internal teams for timely resolutions.
• Conducting regular meetings with customers to enhance service delivery.
• Identifying value-added services to promote customer engagement.

• 2-5 years of experience in Shipping & Logistics.
• Strong skills in customer and vendor relationship management.
• Proven track record of driving change and innovation.
• Excellent communication and decision-making abilities.
• Proficiency in MS Office applications.

Job Opening: Receptionist and Administrative Officer – Specialized Martial Arts Club

Working Days: Saturday to Thursday
Working Hours: 4:15 PM to 11:00 PM

📝 About the Job

A specialized martial arts club announces the availability of a receptionist and administrative officer position.
The job includes managing daily operations within the club, receiving members, following up on memberships, and organizing administrative and operational tasks, with a focus on the experience of both adult and child members in an organized and safe sports environment.

🎯 Tasks and Responsibilities

• Receive members and visitors professionally and represent the club positively.
• Manage the membership system (register new members – renewals – follow up on cases).
• Monitor member check-in and check-out and update data in the system.
• Follow up on expiring memberships and notify members about renewals.
• Work on the member management system and enter data accurately.
• Monitor children's exit after training and ensure they are safely handed over to their guardian.
• Perform daily administrative tasks within the club (organization – files – general follow-up).
• Respond to member inquiries and resolve minor issues or escalate them to management when needed.
• Maintain order and discipline in the reception area and club premises.

⭐ Requirements

• Commitment and punctuality in working hours.
• Honesty and high responsibility, especially in dealing with memberships and children.
• Good communication skills with children, adults, and parents.
• Ability to organize and work in a professional sports environment.
• Previous experience in administrative or reception work is preferred (not required).
• Ability to use electronic systems for member management.

💡 Job Benefits

• Working in a specialized martial arts club.
• Professional and organized sports work environment.
• Opportunity to gain experience in management and customer interaction.
• Incentive system linked to performance and memberships.

📍 Important Notes

The job requires seriousness and full commitment, especially in monitoring children and memberships, while ensuring a safe and organized experience for members within the club.

💼 Job Announcement: Luxury Fragrance Consultant

About the Exhibition:

We are a leading exhibition specialized in providing the finest global luxury perfumes. We are looking for exceptional talents who possess a passion for hospitality and the art of upscale selling to join our team and represent our brand in the best possible way.

🎯 Job Objective:

To build strong and sustainable relationships with customers, providing an exceptional shopping experience based on gaining trust and loyalty, and guiding customers in a refined manner to choose perfumes that suit their tastes and personal occasions.

📌 Main Tasks and Responsibilities:

• Creating a luxurious experience: warmly welcoming customers and highlighting the values of generosity and good hospitality throughout their stay in the exhibition.
• Building relationships and loyalty: Establishing excellent and personal relationships with customers within the bounds of mutual respect, turning the first visit into lasting loyalty to the brand.
• Customized fragrance consultations: Understanding the customer's taste and needs, and providing suitable fragrance recommendations in an enjoyable and exciting manner.
• Managing the showroom: maintaining the elegant and sophisticated appearance of the exhibition, ensuring that products are displayed in a manner befitting global luxury.

🌟 Required Skills and Qualifications:

• Linguistic Communication: Complete mastery of Arabic (native language) in an elegant and refined manner, with excellent proficiency in English.
• Social Intelligence: An excellent reader of people and their body language, with the ability to anticipate customer expectations.
• Initiative and Problem Solving: Proactive in customer service, possessing a high intuition in dealing with problems and taking responsibility with awareness and intelligence.
• General Appearance: Maintaining an elegant attire, neat appearance, and refined presence that aligns with the luxury perfume environment.
• Passion for Perfumes: A love for perfumes and a continuous desire to learn about their components and global fragrance notes.

⏰ Work Environment and Hours:

• Type of Work: Fully in-person at the exhibition location.
• Work Days: 6 days a week (one day off per week).
• Working Hours: 9 hours daily (shifts will be coordinated later).

🎁 Benefits and Compensation:

• A competitive monthly salary (to be determined based on the interview).
• A commission and bonus system linked to performance and sales.
• A luxurious work environment that encourages professional development.
• A fully paid annual leave of one month (the timing will be coordinated between the employee and the company management).

📨 Application Method:

If you see yourself as having the elegance and passion to represent our brand, please contact us.

Required a hostess to join our team in the restaurant and hospitality sector.

Main tasks:
• Welcoming guests in a professional and friendly manner
• Managing reservations, waiting lists, and organizing seating efficiently
• Providing a distinctive welcoming experience that reflects the brand identity
• Coordinating with the service team to ensure smooth operations
• Maintaining cleanliness and organization in the reception area
• Dealing with guests in a professional manner and meeting their needs

Requirements:
• Previous experience in hospitality or customer service
• Excellent communication skills and a pleasant personality
• Ability to organize and work under pressure
• Professional appearance and a positive spirit
• Ability to work in shifts and as part of a team

• Act as the single-entry point for all customer care queries, ensuring full case ownership throughout the lifecycle.
• Respond to customer communications, including calls, cases, and chats, within specified SLA timelines.
• Handle customer complaints and shipment disruptions professionally and efficiently, coordinating with internal teams for timely resolutions.
• Keep customers informed about operational updates, such as vessel delays and rollovers.
• Monitor and review customer KPIs like FCRR, TAT, and NPS while conducting regular meetings to promote continuous improvement.
• Identify and promote value-added services to enhance customer experience.

• 2-5 years of experience in Shipping & Logistics.
• Strong relationship management skills with customers and vendors.
• Ability to drive change, innovation, and process improvement.
• Excellent communication and decision-making skills.
• Proficient in MS Office applications.

We are looking for a receptionist and salon supervisor who is professional, well-organized, and capable of managing daily tasks efficiently.

Job responsibilities:

▫️ Manage the reception, greet clients, and provide a unique experience from the first visit
▫️ Answer calls and messages, organize bookings and appointments (4 days a week as a receptionist)
▫️ Supervise the workflow inside the salon and monitor service quality and team commitment (4 hours daily as a supervisor)
▫️ Follow up on daily operations, organize tasks, and coordinate with the team to ensure professional workflow
▫️ Handle inquiries and direct them appropriately while maintaining an organized and professional work environment


Requirements:
Excellent communication skills and politeness in dealing with clients
Organized personality and capable of managing multiple tasks efficiently
Responsibility and good judgment in a fast-paced work environment
Attention to detail and professional appearance
Previous experience in reception or salon field is preferred

About the Role

ALTAWKILAT is seeking a motivated and detail-oriented IT Help Desk Support professional to join our team in Jeddah, Makkah, Saudi Arabia. This full-time position is ideal for individuals with 0-1 years of experience looking to launch their career in IT support within a dynamic environment. You will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing essential support to approximately 500 users across multiple physical locations.

Key Responsibilities

• Install and troubleshoot Windows Operating Systems and related software applications.
• Install and provide comprehensive support for Microsoft Office and Office 365 applications.
• Install, configure, and maintain various hardware devices, including printers, scanners, and copiers.
• Utilize remote support tools to effectively assist end-users with their technical issues.
• Provide IT support to a user base of approximately 500 individuals across multiple physical sites.
• Enhance overall system performance by proactively identifying issues and recommending potential improvements.
• Manage help desk tickets by tracking, prioritizing, and resolving all technical support requests efficiently.
• Maintain accurate records of IT assets, including importing, assigning, and retiring equipment within the IT inventory system.

Required Experience and Skills

• Experience in installing and troubleshooting Windows OS and related software.
• Experience in installing and supporting Microsoft Office and Office 365 applications.
• Experience in installing, configuring, and maintaining hardware devices such as printers, scanners, and copiers.
• Proficiency in utilizing remote support tools for effective end-user assistance.
• Experience in managing help desk tickets, including tracking, prioritizing, and resolving technical support requests.
• Experience in maintaining accurate records of IT assets within an IT inventory system.

Technical Proficiencies

• Windows Operating Systems
• Microsoft Office Suite
• Office 365
• Hardware Device Support (printers, scanners, copiers)
• Remote Support Tools
• IT Asset Management

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 years of experience. Salary is not disclosed.

• Enhance onboarding processes and ensure a smooth experience for new joiners.
• Plan and coordinate all onboarding activities for virtual and onsite employees.
• Design remote onboarding programs and facilitate digital training.
• Guide new employees on HR systems, organizational policies, and remote work protocols.
• Collaborate with IT to provide necessary equipment and access for new hires.
• Manage completion of onboarding documentation and mandatory training.
• Be the primary HR point of contact addressing employee inquiries.
• Maintain and update employee personnel files and the IsDB Employee Handbook.
• Process employment documentation and coordinate pre-employment verifications.
• Support HR functions and projects to ensure efficient operations.

• Bachelor’s degree in HR, Business Administration, Management, or related field.
• 3-5 years of experience in HR operations or onboarding.
• Professional HR certification is a plus.
• Fluent in English.

• Strong coordination and organizational skills.
• Excellent communication and customer service skills.
• Experience with onboarding programs and HR information systems.
• Knowledge of employment documentation and stakeholder management.

About the Role

Sheraton Hotels & Resorts is seeking a Guest Experience Expert to join our team in Jeddah and Makkah, Saudi Arabia. This full-time, non-management position offers an opportunity to contribute to creating memorable guest experiences. As a Guest Experience Expert, you will be empowered to take initiative and provide a range of services to enhance the guest journey from arrival to departure. Your role will involve ensuring every guest interaction, from operational tasks to addressing requests and sharing local insights, contributes positively to their overall experience.

Sheraton Hotels & Resorts, a brand within Marriott International, has been a place for people to gather and connect since 1937. We aim to invite, welcome, and connect guests through engaging experiences and thoughtful service. If you are a team player committed to delivering meaningful guest experiences and contributing to our mission, we encourage you to explore this career opportunity.

Key Responsibilities

While specific duties are not detailed, responsibilities for this role typically include:

• Delivering a range of services to guide guests throughout their stay, ensuring a positive experience.
• Taking initiative to address guest requests and operational needs proactively.
• Completing necessary reports and administrative tasks related to guest services.
• Sharing information about the local area to enhance the guest experience.
• Ensuring all guest interactions and transactions are handled professionally.
• Contributing to a safe work environment by adhering to company policies and procedures.
• Maintaining confidentiality of guest and company information.
• Protecting company assets and upholding quality standards.
• Ensuring uniform, personal appearance, and communications are professional at all times.

Qualifications and Requirements

• High school diploma or *** equivalent is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are required for this role.
• Must be able to stand, sit, or walk for extended periods.
• Must be able to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Willingness to perform other reasonable job duties as requested.

Required Skills

• Guest Services
• Customer Service
• Communication
• Problem-Solving

Work Environment and Location

This is a full-time, non-management position located at North Corniche, Jeddah, Saudi Arabia, 21424. The role is based in the Jiddah and Makkah regions of Saudi Arabia, with specific cities of operation being Jeddah and Makkah. This position is not located remotely.

Marriott International is committed to being an equal opportunity employer, valuing the diverse backgrounds of its associates and fostering an environment where unique perspectives are celebrated. We are dedicated to non-discrimination on any protected basis, including disability and veteran status, in accordance with applicable law.

• Guest Reception & Support: Warmly greet guests, manage bookings, and provide information about spa treatments, ensuring a relaxing atmosphere.
• Operational Support: Maintain efficiency at the reception area and assist across wellness facilities, ensuring alignment with Miraval’s holistic vision.
• Cashiering: Handle transactions accurately and prepare daily financial summaries.
• Revenue Generation: Encourage upselling of retail products and wellness services to enhance guest experiences.
• Guest Engagement: Build positive relationships and ensure guests feel supported throughout their wellness journey.
• Team Collaboration: Work with spa staff to create a seamless guest experience.
• Administrative Excellence: Manage appointments and maintain organization at the reception.

About the Role

Grand Hyatt The Red Sea is seeking a dedicated Guest Service Officer to join our team. This full-time position is an integral part of the Rooms Division, focusing on the smooth and efficient operation of the Reception. The role involves providing a consistent and high level of service to all guests, ensuring an exceptional staying experience from arrival to departure.

Key Responsibilities

• Welcome all guests and ensure they have an exceptional staying experience.
• Contribute to the efficient operation of the Reception within the Rooms Division.
• Provide an excellent and consistent level of service to guests.

Qualifications and Experience

• A minimum of 2 years of work experience in hotel operations is required.
• Candidates should ideally possess a relevant degree or diploma in Hospitality or Tourism management.
• The role requires candidates to have 2-5 years of experience in total.

Required Skills

• Excellent customer service skills.
• Strong communication skills.
• Effective interpersonal skills.

Work Location and Eligibility

This full-time position is located in Jeddah and Makkah, Saudi Arabia. This opportunity is exclusively for Saudi Nationals.

About the Role

Nice One is looking for an enthusiastic and customer-centric Sales Associate to join their retail team in Khamis Mushait. This role plays a key part in driving in-store sales, delivering excellent customer service, and supporting daily store operations to achieve revenue and customer satisfaction goals. The role requires a proactive approach to customer service and contributing to the overall store performance.

Key Tasks and Responsibilities

• Proactively greet and engage with customers to understand their needs, showcase products, explain features, and recommend suitable solutions to successfully close sales.
• Achieve individual and store sales targets by increasing conversion rates, average transaction value, and maximizing units per transaction.
• Provide outstanding customer service by responding promptly to inquiries, professionally handling returns and complaints, and ensuring necessary follow-up to guarantee customer satisfaction and encourage repeat business.
• Maintain up-to-date product knowledge, including current promotions, pricing, and new arrivals, to support effective selling and upselling techniques.
• Process sales accurately and efficiently using the Point of Sale (POS) system, handling cash and electronic payments according to company procedures, and ensuring the security of all transactions.
• Support product visual merchandising standards by replenishing stock, organizing displays, and ensuring the sales floor remains clean, safe, and inviting at all times.
• Assist with inventory management activities, including receiving shipments, conducting stock counts, and reporting any discrepancies to store management.
• Actively participate in store meetings, training sessions, and product briefings to continuously enhance selling skills and product knowledge.
• Collaborate effectively with colleagues and management to support in-store promotions and events and foster a positive work environment.
• Strictly adhere to all company policies, loss prevention procedures, and health and safety guidelines.

Qualifications and Requirements

• High school diploma or equivalent is required.
• A minimum of one year of experience in retail or sales requiring direct customer interaction is preferred; however, recent graduates with strong customer service skills are encouraged to apply.
• Must possess legal authorization to work in the Kingdom of Saudi Arabia.

Required Skills

• Excellent verbal communication and active listening skills to effectively engage with customers and build rapport.
• A strong customer-centric orientation with a commitment to delivering a positive shopping experience.
• Proficiency in basic arithmetic and cash handling, with comfort in using POS systems and mobile devices for sales transactions.
• Ability to work effectively in a fast-paced retail environment, manage multiple customers simultaneously, and prioritize tasks efficiently.
• Proven teamwork capabilities with a collaborative mindset and a willingness to support colleagues and store initiatives.
• Meticulous attention to detail, punctuality, and reliable attendance.
• Flexibility to work various shifts, including weekends and holidays, as required by store schedules.
• Proficiency in Arabic and basic communication in English is preferred.

Additional Information

This is a full-time position. The work location is Khamis Mushait, and the company operates within the Riyadh region of Saudi Arabia. Nice One is committed to creating an inclusive work environment and welcomes applications from all qualified candidates, providing reasonable accommodations during the recruitment process upon request.

Customer Support Agent

Location

Khobar, Saudi Arabia

About NowPay

NowPay is a leading fintech company focused on improving financial wellness by providing innovative earned wage access and financial solutions. We are committed to delivering exceptional customer experiences and helping our users access financial services with confidence and ease.

Position Summary

We are seeking a Customer Support Agent to join our team and serve as the first point of contact for our customers. The ideal candidate will have previous experience in a banking call center environment and possess excellent communication, problem-solving, and customer service skills.

The Customer Support Agent will be responsible for handling customer inquiries, resolving issues efficiently, and ensuring a seamless customer experience across all communication channels.

Key Responsibilities

• Respond to customer inquiries via phone calls, emails, chat, and other support channels.

• Provide accurate information regarding NowPay products, services, and processes.

• Resolve customer complaints and issues in a professional and timely manner.

• Escalate complex cases to the relevant internal departments and follow up until resolution.

• Maintain high levels of customer satisfaction and service quality.

• Document customer interactions and update records accurately in internal systems.

• Follow established customer support procedures and service standards.

• Identify recurring customer concerns and provide feedback for process improvement.

• Collaborate with Operations, Product, and Partner Success teams to ensure efficient issue resolution.

• Meet individual and team performance KPIs, including response times, resolution times, and customer satisfaction metrics.

Qualifications & Requirements

• Diploma or Bachelor's degree in Business Administration, Finance, Communications, or a related field.

• Previous experience in a bank call center is mandatory.

• Minimum 1 year of experience in customer service, customer support, or contact center operations.

• Experience within the banking, fintech, or financial services industry is highly preferred.

• Excellent verbal and written communication skills in Arabic and English.

• Strong problem-solving and conflict-resolution abilities.

• Ability to handle customer interactions professionally and empathetically.

• Good computer skills and familiarity with CRM or ticketing systems.

• Strong organizational skills and attention to detail.

• Ability to work effectively in a fast-paced environment.

Working Schedule

• 5 working days per week.

• 2 days off per week.

• Working hours: 9:00 AM to 5:00 PM.

What We Offer

• Competitive salary package.

• Professional development and growth opportunities.

• Dynamic and collaborative fintech work environment.

• Opportunity to contribute to a rapidly growing company transforming financial wellness in the region.

If you have a passion for customer service and experience supporting customers in a banking environment, we would love to hear from you.