Customer Service Representative Saudi National

About Tabby

Tabby | تابي is a fast-growing financial technology company based in the GCC. The company provides flexible payment options, including Buy Now, Pay Later services, to support millions of customers and major brands across the region. As a financial company, some products may involve interest charges.

The Role: Customer Service Representative

Tabby is seeking a Saudi National to join its team in Riyadh, Saudi Arabia, as a Full-time Customer Service Representative. This role is distinct from a traditional call center environment, focusing on providing comprehensive support to customers. The position requires individuals who are motivated, professional, and committed to delivering quality service within a growing company.

Key Responsibilities

• Provide customer support via phone, chat, and email in both English and Arabic.
• Address customer inquiries, resolve problems, and ensure a positive customer experience.
• Adhere to established guidelines and utilize provided tools to assist customers efficiently and accurately.

Candidate Requirements

This role involves direct customer service, which can be demanding, particularly during peak hours. Candidates must be prepared to manage challenging conversations, meticulously follow processes, and maintain a positive attitude even under pressure.

Compensation and Benefits

• Base Salary: SAR 6,635 gross per month.
• Language Allowance: Up to SAR 500 gross per month, based on proficiency in English and Arabic.
• Performance Bonus: Up to 10% of the base salary.
• Paid Training: A 3-week in-office training period.
• Nesting Period: A 3-week period handling live customer cases with close support.