Call Center Agent

Data entry for people with disabilities

Tasks and responsibilities:

Entering data accurately and quickly into designated systems.
 Reviewing data and ensuring its accuracy before saving.
 Working with desktop software such as Microsoft Office (Word, Excel).
 Updating data periodically according to instructions.
Collaborating with the team to ensure smooth workflow.

Requirements:

The applicant must be a person with a disability (with proof of disability certificate).
Proficiency in using computers and data entry programs..
Good communication skills to work as part of a team.
Experience is not required in some cases, but prior experience in data entry is preferred.

Benefits:

Monthly salary: 4000 Riyals
Medical insurance and social security.
Flexible work environment suitable for people with disabilities.
Annual paid leave.

 Applications are accepted only via email: J@**********

• Customer Support & Interaction: Handle inbound calls, emails, and live chat inquiries professionally and promptly.
• Respond to customer questions regarding applications, features, troubleshooting, and usage.
• Provide clear instructions to users with basic level of technical knowledge.
• Track and record all customer interactions accurately in CRM or ticketing systems.
• Follow up with customers to confirm issues are fully resolved.

• Perform basic troubleshooting of applications issues.
• Guide customers through applications setup, activation, and configuration steps.

• Maintain a professional, patient, and courteous attitude at all times.
• Ensure high levels of customer satisfaction in all interactions.

• Participate in training sessions to improve communication, technical skills, and customer handling.

• Fluent in Arabic and English (spoken and written).
• Strong verbal and written communication skills.
• Basic computer skills; familiar with CRM applications, ticketing systems, and Microsoft Office.
• Problem-solving skills and attention to detail.

• Experience with POS systems, cashier applications, or SaaS applications.
• Basic technical troubleshooting skills.

• Diploma or Bachelor's degree in a related field
• Ability to work in a 'shift' work environment
• Strong communication skills, both written and verbal
• Ability to work under pressure and handle multiple customers at once
• Experience or knowledge of customer service principles
• Empathy and patience in dealing with complaints
• Proficiency in using CRM systems and various software
• Willingness to learn and work flexible hours

• Responding to customer inquiries across different channels
• Accurately documenting interactions in the system
• Providing effective solutions according to company policies
• Calming difficult situations and ensuring customer satisfaction
• Participating in ongoing training and development
• Collaborating with the team to improve service
• Achieving required performance indicators

• Clear and professional communication
• Focus on customer satisfaction
• Quick problem-solving
• Adaptability to changes
• Time management and organization
• Teamwork and self-motivation