Call Center Agent📣 Job Ad

Job: Call Center Employee

Objective:
To provide outstanding customer service via phone, email, and chat, through effective communication and problem-solving.

Requirements:

• Diploma or Bachelor's degree in a related field
• Ability to work in a 'shift' work environment
• Strong communication skills, both written and verbal
• Ability to work under pressure and handle multiple customers at once
• Experience or knowledge of customer service principles
• Empathy and patience in dealing with complaints
• Proficiency in using CRM systems and various software
• Willingness to learn and work flexible hours

Tasks:

• Responding to customer inquiries across different channels
• Accurately documenting interactions in the system
• Providing effective solutions according to company policies
• Calming difficult situations and ensuring customer satisfaction
• Participating in ongoing training and development
• Collaborating with the team to improve service
• Achieving required performance indicators

Required Skills:

• Clear and professional communication
• Focus on customer satisfaction
• Quick problem-solving
• Adaptability to changes
• Time management and organization
• Teamwork and self-motivation

We need a customer service representative to respond to WhatsApp bookings remotely. We register her in the insurance.

Customer service employees are responsible for receiving customer inquiries and responding to them professionally, handling requests and complaints, and providing the necessary support to ensure customer satisfaction and achieve the highest quality standards in service delivery, in accordance with the company's policies and standards, and it is preferable that they have experience in the recruitment field.