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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Our Team as a Call Center Agent!
At CODE LTD, we are seeking a professional, friendly, and detail-oriented Call Center Agent. You will play a crucial role in providing support and ensuring customer satisfaction with our services.

Key Responsibilities:
  • Customer Support & Interaction: Handle inbound calls, emails, and live chat inquiries professionally and promptly.
  • Respond to customer questions regarding applications, features, troubleshooting, and usage.
  • Provide clear instructions to users with basic level of technical knowledge.
  • Track and record all customer interactions accurately in CRM or ticketing systems.
  • Follow up with customers to confirm issues are fully resolved.

Technical Support Assistance:
  • Perform basic troubleshooting of applications issues.
  • Guide customers through applications setup, activation, and configuration steps.

Quality & Professionalism:
  • Maintain a professional, patient, and courteous attitude at all times.
  • Ensure high levels of customer satisfaction in all interactions.

Continuous Learning & Development:
  • Participate in training sessions to improve communication, technical skills, and customer handling.

Requirements:
  • Fluent in Arabic and English (spoken and written).
  • Strong verbal and written communication skills.
  • Basic computer skills; familiar with CRM applications, ticketing systems, and Microsoft Office.
  • Problem-solving skills and attention to detail.

Preferred Qualifications:
  • Experience with POS systems, cashier applications, or SaaS applications.
  • Basic technical troubleshooting skills.

Requirements

  • No experience required

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