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SalarySalarySR 4,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationAl Malqa, Riyadh
A customer service representative is required to work in the call center of a leading company in the field of medical clinics, where the job requires communicating with customers with high professionalism, answering their inquiries, and solving their problems. The job includes the following tasks: receiving phone calls, recording and documenting customer requests in the system, following up on complaints until resolved, and coordinating with the relevant departments to ensure the best service is provided. We are looking for someone with excellent communication skills, the ability to work under pressure, proficiency in using computers, and previous experience in customer service.

Requirements

  • Females-only workplace
  • For Saudis Only
  • GOSI Registration Required
  • Requires 2-5 Years experience

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Job Title: Customer Service Representative

Job Purpose:
To provide excellent customer service by handling inquiries, resolving complaints, and ensuring customer satisfaction while maintaining a professional and positive company image.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner.

  • Handle and resolve customer complaints efficiently and effectively.

  • Provide accurate information about products, services, policies, and promotions.

  • Process orders, applications, forms, and requests.

  • Maintain customer records by updating account information in the system.

  • Escalate complex issues to the appropriate department or supervisor when necessary.

  • Follow up with customers to ensure their concerns are fully resolved.

  • Collect and report customer feedback to improve service quality.

  • Meet or exceed performance metrics such as response time, resolution time, and customer satisfaction scores.

Qualifications and Skills:

  • High school diploma or equivalent (Bachelor’s degree preferred).

  • Proven experience in customer service or related field.

  • Strong communication, problem-solving, and active listening skills.

  • Ability to remain calm and professional under pressure.

  • Proficiency in using customer service software, CRM systems, and MS Office.

  • Strong multitasking and organizational abilities.

  • Fluency in [English/Arabic languages].

Working Conditions:

  • Based in Riyadh.

  • Night shift.

  • One day off per week.

  • May require weekends or public holidays depending on business ****

breifcase2-5 years

locationAl Malqa, Riyadh

8 days ago