Join Us as a Customer Care Agent!At
Ninja 🥷🏽 نينجا, we're dedicated to ensuring an exceptional customer experience through timely, professional, and effective chat support. As a Customer Care Agent, you will address customer inquiries and resolve issues, all while striving to enhance the customer experience.
Responsibilities:- Customer Support: Respond promptly to customer inquiries through chat, maintaining a friendly and professional tone. Assist customers with questions about order status, product details, troubleshooting, and general inquiries.
- Problem Resolution: Identify customer needs, provide accurate solutions or escalate issues, and follow up to ensure customer satisfaction.
- Collaboration & Teamwork: Work closely with cross-functional teams to ensure high levels of customer satisfaction and participate in team meetings and training.
- Continuous Improvement: Stay updated on company products and contribute feedback to enhance service quality.
- Documentation & Feedback: Document customer interactions in CRM tools and suggest process improvements based on feedback.
Requirements:- High school diploma or equivalent; an associate's or bachelor's degree preferred.
- Previous customer service experience, especially in chat support.
- Strong written communication skills and attention to detail.
- Ability to multitask and manage time effectively.
- Proficiency with chat software and CRM tools is an asset.
- A passion for delivering excellent customer service.
