Customer Complaints Clerk📣 Job Ad

Join Our Team at CsMena!
CsMena is a leading provider of communication management services and solutions based in Riyadh, Saudi Arabia. Since 2018, we have delivered top-tier outsourcing services with a focus on exceptional call center operations.

Role Overview:
This full-time on-site position for a Customer Service Representative involves handling incoming and outgoing calls, resolving customer queries, ensuring client satisfaction, and providing exceptional service daily.

Key Responsibilities:

• Handle incoming and outgoing calls efficiently.
• Resolve customer queries and ensure satisfaction.
• Provide exceptional service to clients across various industries including E-commerce, healthcare, telecommunications, and hospitality.
• Maintain professionalism and quality in every interaction.

Qualifications:

• Language Skill: English B1 – B2.
• Minimum 1 year of experience in Customer Service.
• Excellent communication and interpersonal skills.
• Customer Satisfaction and Experience expertise.
• Ability to multitask and work under pressure.
• Knowledge of CRM systems and call center technology.
• A bachelor degree in Business Administration or a related field is preferred.
• Fully available for all shifts (247).

Join us to be part of a dynamic team where you can make a difference in customer service!

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia! Our mission is to help people live longer, healthier, and happier lives, driven by innovation and a deep commitment to care. As we grow, we seek passionate individuals who resonate with our vision and values.

Job Summary:
In this role, you will implement patient-centered strategies, analyze feedback, and collaborate with multidisciplinary teams to enhance the patient journey. You'll oversee complaint resolution, advocate for patients, and lead initiatives aimed at improving communication through digital platforms.

Primary Responsibilities:

• Submit periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handle all aspects of patient experiences concerning their treatment and stay at My Clinic’s facility.
• Collaborate with cross-functional teams to map the patient journey from admission to discharge and implement improvements.
• Communicate with patients to identify their needs and guide them towards treatment progress.
• Resolve patient complaints and concerns through structured feedback loops.
• Work with care providers to familiarize them with individual's patient needs and preferences.
• Implement patient-focused programs and supervise training for healthcare staff on best practices in patient-centered care.
• Generate and deliver reports on patient progress and overall status.
• Perform other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree in a health-related field (nursing, healthcare administration, public health, or related field).
• 3 to 5 years of experience in a related field.
• Professional Certification: CPXP.

Skills:

• Excellent command of English and Arabic.
• Proficient with Microsoft Office Suite.
• Strong empathy and compassion for patients and their families.
• Excellent problem-solving skills.
• Exceptional customer service abilities.

Join Red Sea Global as a Customer Care Specialist!

As a Customer Care Specialist, you will be the primary point of contact for clients engaging with our Destination Management Company (DMC). Your role is crucial in building strong client relationships while delivering an exceptional customer experience.

Key Responsibilities:

• Customer Communication: Efficiently handle a high volume of inbound calls, emails, and WhatsApp messages, ensuring prompt and effective responses.
• Sales Opportunities: Identify and generate sales opportunities while upselling services tailored to guests' unique needs.
• Booking Management: Manage bookings accurately, preparing sales proposals to meet and exceed sales targets.
• Customer Support: Understand customer requirements, address complaints quickly, and deliver personalized experiences for VIP customers.
• Administrative Tasks: Maintain accurate records, analyze customer feedback, and ensure timely resolution of pending issues.

Qualifications:
- Bachelor’s degree or diploma in a relevant field.
- Minimum of 1 year of experience in a similar role.

Skills Needed:

• Proficiency in English.
• Strong customer focus with excellent problem-solving skills.
• High attention to detail.
• Proactive attitude and ownership.
• Ability to manage high volumes of inquiries.
• Exceptional interpersonal skills.