Customer Complaints Clerk📣 Job Ad

Join Red Sea Global as a Customer Care Specialist!

As a Customer Care Specialist, you will be the primary point of contact for clients engaging with our Destination Management Company (DMC). Your role is crucial in building strong client relationships while delivering an exceptional customer experience.

Key Responsibilities:

• Customer Communication: Efficiently handle a high volume of inbound calls, emails, and WhatsApp messages, ensuring prompt and effective responses.
• Sales Opportunities: Identify and generate sales opportunities while upselling services tailored to guests' unique needs.
• Booking Management: Manage bookings accurately, preparing sales proposals to meet and exceed sales targets.
• Customer Support: Understand customer requirements, address complaints quickly, and deliver personalized experiences for VIP customers.
• Administrative Tasks: Maintain accurate records, analyze customer feedback, and ensure timely resolution of pending issues.

Qualifications:
- Bachelor’s degree or diploma in a relevant field.
- Minimum of 1 year of experience in a similar role.

Skills Needed:

• Proficiency in English.
• Strong customer focus with excellent problem-solving skills.
• High attention to detail.
• Proactive attitude and ownership.
• Ability to manage high volumes of inquiries.
• Exceptional interpersonal skills.

Join Our Team as a Customer Services Specialist!

We are seeking an energetic and skilled Customer Services Specialist to join our team in Riyadh. The ideal candidate will be responsible for addressing customer inquiries, ensuring their satisfaction, and maintaining a positive brand image through prompt and effective communication.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner.
• Provide accurate information about products, services, policies, and procedures.
• Effectively handle customer complaints and escalate complex issues to the relevant departments as necessary.
• Record and maintain detailed logs of customer communications and interactions in an organized manner.
• Coordinate with internal teams to ensure timely and quality resolution of customer issues.

Requirements:

• Previous experience in customer service or technical support (preferably 1 to 3 years).
• Proficient in both Arabic and English (spoken and written).
• Strong problem-solving skills and the ability to handle difficult situations.
• Familiarity with Customer Relationship Management (CRM) systems and support tools is a plus.