Passenger Service Agent Flynas ULH Station

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	العلا

وصف الوظيفة

About the Role

Swissport KSA is seeking a Passenger Service Agent for a full-time position at the Flynas ULH Station in Al Madinah, specifically covering Al Ula and Medina. This role involves providing essential passenger and customer services as per client contracts, ensuring a positive experience for all travelers.

Key Responsibilities

Prepare and clear check-in counters with necessary stationery and signage before and after flights.
Welcome passengers at check-in and other customer service points, assisting in providing a pleasant customer experience.
Verify travel documentation and check-in departing passengers according to standard operating procedures.
Counter-check boarding passes, make announcements, and ensure efficient passenger boarding.
Assist customers during flight irregularities such as delays, cancellations, or diversions, coordinating communication to maintain a positive passenger experience.
Maintain excellent customer service standards consistently.
Perform duties related to Check-In, Gate, Transfers, and Lost & Found.
Charge applicable excess baggage fees.
Assist passengers through arrival and check-in processes, including support for unaccompanied minors (UM), VIP passengers, and those requiring wheelchair assistance.
Direct passengers through Customs, Immigration, and Quarantine as required.
Manage Gate activities, including set-up, communication with the Flight Coordinator, flight close-out, boarding process, accuracy of final passenger figures, initiating searches for missing passengers, and communicating baggage details for missing passengers.
Contribute to the on-time performance of flights through proactive handling of Passenger Service matters.
Make public address announcements as needed (*, delay, boarding, last call).
Assist the Ramp team to ensure wheelchairs, strollers, and gate-checked bags are available for loading upon departure and delivery upon arrival.
Adhere to and comply with all Standard Operating Procedures (Swissport and Carrier Specific).
Operate computer keyboards and carrier-specific reservation/ticketing software.
Produce all required work-related documentation.
Uphold and protect the company’s interests and image at the Terminal/Airside.
Protect customer-supplied products (*, boarding passes, tags, signage) from loss or damage by strictly adhering to written procedures.
Ensure compliance with uniform standards and personnel protective equipment policies where applicable.
Provide relevant information to customer queries and offer solutions to issues impacting the customer’s experience.
Report all irregularities to the appropriate supervisor/manager.
Carry out any additional duties as instructed by management.

Qualifications and Competencies

Passion for customer service.
Commitment to continuous improvement.
Self-motivated and capable of working independently.
Attentive to detail and numerate.
Ability to follow processes and procedures, applying a flexible approach when necessary.
Willingness to work in inclement weather conditions.
Flexibility to work various shifts, including days, evenings, nights, weekends, and holidays.