Bill Collector / Credit Supervisor

About the Role: Bill Collector / Credit Supervisor

Marriott International is seeking a Bill Collector / Credit Supervisor to join its team in Medina. This full-time position requires 2-5 years of relevant experience and involves assisting management with financial operations, ensuring accuracy in records, and managing collections. The role is integral to maintaining financial integrity and supporting the hotel's operational efficiency.

Key Responsibilities

• Assist management in reviewing existing and evolving operating and financial issues.
• Verify figures, postings, and documents for accuracy.
• Organize, secure, and maintain all files, records, cash, and cash equivalents.
• Record, store, access, and analyze computerized financial information.
• Classify, code, and summarize numerical and financial data for record-keeping using journals, ledgers, and computers.
• Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
• Prepare, review, reconcile, and issue bills, invoices, and account statements.
• Review, reconcile, and process credit card vouchers, advance deposits, overpayments, cancelled reservations, tax exemptions, and voucher invoices (*, Marriott Rewards and gift certificates).
• Respond to and resolve questions or disputes from Marriott's Shared Service Center/guests, credit card companies, and banks.
• Conduct credit checks as directed and follow up on past due accounts.
• Set up, maintain, and manage collections for check guarantee service accounts.

Team Leadership and Compliance

• Assist management in training, evaluating, counseling, and motivating employees.
• Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Adhere to all company policies and procedures, maintain confidentiality of proprietary information, and protect company assets.
• Anticipate and address guests’ service needs.
• Communicate professionally and clearly, both verbally and in writing, and answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.
• Ensure adherence to quality expectations and standards.

Qualifications and Physical Requirements

• 2-5 years of experience in a related field.
• Ability to read and visually verify information.
• Capability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

About the Team

Joining the Sheraton family means becoming part of a global community that has fostered connection since 1937. At Sheraton, associates contribute to a sense of belonging across more than 400 communities worldwide by inviting, welcoming, and connecting guests through engaging experiences and thoughtful service. As part of Sheraton Hotels & Resorts, you will be part of the Marriott International portfolio of brands, where you are encouraged to achieve your best work and contribute to a global team.