Bill Collector / Credit Supervisor

About the Role

Sheraton is seeking a Bill Collector / Credit Supervisor to join their team. This full-time role involves assisting management with financial operations, ensuring accuracy in financial records, and managing collection processes. The position requires 2-5 years of relevant experience.

Key Responsibilities

• Assist management in reviewing existing and evolving operating and financial issues.
• Verify figures, postings, and documents for accuracy.
• Organize, secure, and maintain all files, records, cash, and cash equivalents.
• Record, store, access, and analyze computerized financial information.
• Classify, code, and summarize numerical and financial data for financial records using journals, ledgers, and/or computers.
• Prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables.
• Prepare, review, reconcile, and issue bills, invoices, and account statements.
• Review, reconcile, and process credit card vouchers, advance deposits, overpayments, cancelled reservations, tax exemptions, and voucher invoices (*, Marriott Rewards and gift certificates).
• Respond to and resolve questions or disputes from Marriott's Shared Service Center/guests, credit card companies, and banks.
• Conduct credit checks as directed and follow up on past due accounts.
• Set up, maintain, and manage collections for check guarantee service accounts.

Team Leadership and Compliance

• Assist management in training, evaluating, counseling, and motivating employees.
• Serve as a role model and the first point of contact for the Guarantee of Fair Treatment/Open Door Policy process.
• Adhere to all company policies and procedures, maintain confidentiality of proprietary information, and protect company assets.
• Ensure adherence to quality expectations and standards.

Guest Service and Communication

• Anticipate and address guests’ service needs.
• Communicate with others using clear and professional language.
• Prepare and review written documents accurately and completely.
• Answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with colleagues.

Qualifications and Experience

• Education: High school diploma or *** equivalent.
• Related Work Experience: At least 2 years of related work experience.
• Supervisory Experience: At least 1 year of supervisory experience.

Physical Requirements

• Ability to read and visually verify information.
• Capability to stand, sit, or walk for extended periods.
• Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.