Reservations Supervisor📣 إعلان

About Red Sea Global Hospitality

Red Sea Global Hospitality is dedicated to leading change in responsible development and regenerative tourism, delivering hospitality excellence within the Kingdom of Saudi Arabia. The organization is guided by values of Respect, Responsibility, Passion, and Collaboration, aiming for operational brilliance, innovative guest service, and sustainable practices. Joining Red Sea Global Hospitality means contributing to the future of luxury hospitality and elevating the Red Sea Global brand.

The Role of Reservations Supervisor

As a Reservations Supervisor, you will oversee the daily operations of the Reservations team in Tabuk, ensuring exceptional service delivery, operational efficiency, and revenue optimization. This full-time role involves leading and supporting Reservations Agents to provide a seamless and personalized booking experience, while upholding high standards of accuracy, professionalism, and guest satisfaction. The position requires 5-10 years of relevant experience.

Key Responsibilities

• Supervise daily operations of the Reservations team to ensure efficient, accurate, and timely handling of all inquiries and bookings.
• Lead, coach, and support Reservations Agents to deliver exceptional guest service and achieve departmental performance standards.
• Monitor reservation activities across various channels, including phone, email, online booking platforms, and third-party platforms.
• Review, approve, and oversee reservation modifications, cancellations, group bookings, and special requests in accordance with hotel policies.
• Ensure reservation records are accurate, complete, and properly maintained within the property management system.
• Monitor room inventory, availability, and booking pace, collaborating with Revenue Management to maximize occupancy and revenue.
• Support revenue optimization initiatives by implementing pricing strategies, upselling opportunities, and inventory controls.
• Coordinate with Front Office, Sales, Revenue Management, Events, and Housekeeping to ensure seamless guest arrivals and arrangements.
• Handle escalated guest inquiries, complaints, and reservation-related issues professionally, ensuring timely resolution.
• Prepare and analyze daily, weekly, and monthly reservation reports, identifying trends and recommending operational improvements.
• Monitor team productivity, reservation accuracy, and service quality through regular audits and performance reviews.
• Assist with forecasting, occupancy reports, and reservation statistics for business planning.
• Train, onboard, mentor, and develop Reservations Agents to enhance product knowledge, procedures, communication, and selling techniques.
• Ensure compliance with departmental policies, standard operating procedures, data privacy requirements, and quality standards.
• Maintain confidentiality and security of guest information at all times.
• Support departmental budgeting objectives by optimizing operational efficiency and minimizing reservation errors.
• Foster a collaborative, positive, and values-led work environment.
• Assist the Reservations Manager in implementing new initiatives, process improvements, and departmental projects.
• Act as the department lead in the absence of the Reservations Manager, ensuring business continuity.

Qualifications and Experience

• A minimum of 5-10 years of experience in reservations or a related hospitality role.
• Demonstrated ability to supervise and lead a team effectively.
• Strong organizational skills and attention to detail for managing reservation processes and records.
• Proficiency in property management systems and online booking platforms.
• Excellent communication and interpersonal skills for guest interaction and team collaboration.

Benefits and Professional Development

• Opportunities for personal and professional development at all levels, including targeted development programs.
• A competitive compensation package.
• Access to exclusive perks, complimentary nights, and benefits within Red Sea Global Hospitality.
• Health Insurance coverage whilst in service.
• A supportive and inclusive work environment that values diversity and collaboration.
• Employee Recognition Programmes.

Commitment to Diversity and Inclusion

Red Sea Global Hospitality is an equal opportunity employer committed to diversity and inclusion. The company welcomes applicants from all backgrounds and is dedicated to providing reasonable adjustments throughout the recruitment process to accommodate specific requirements.