Booking officer📣 إعلان

About MACNA

MACNA, a wholly Saudi-owned company and a key member of the Al Blagha Group, has been a leader in marine mobility solutions since 1995. The company specializes in passenger and cargo transport, operating a dedicated fleet of over 30 vessels. MACNA delivers safe, reliable, and customer-focused services, leveraging its experience in high-speed passenger ferries and landing craft within the Kingdom.

The Role of Booking Officer

MACNA is seeking a responsible and customer-oriented Booking Officer to join its team in Jazan. This full-time role involves assisting passengers with ticket bookings through a complimentary ticketing service. The primary focus is on managing reservations, providing accurate schedule information, and ensuring an efficient and friendly customer experience. This position does not involve handling payments, as all bookings are provided at no cost to passengers.

Key Responsibilities

• Welcome and assist passengers courteously and professionally.
• Provide accurate information about travel schedules, routes, seat availability, and booking procedures.
• Book and issue tickets using manual or computerized systems.
• Maintain accurate and up-to-date records of bookings and passenger details.
• Process changes or cancellations to bookings as requested by passengers.
• Coordinate with relevant departments to ensure booking information is communicated properly.
• Inform passengers of any schedule changes, delays, or cancellations.
• Generate and distribute booking reports as required by management.
• Ensure the booking area is clean, organized, and welcoming.
• Respond to passenger inquiries, complaints, and requests in a timely and helpful manner.
• Maintain confidentiality and accuracy when handling passenger data.
• Comply with all office procedures, policies, and service standards.

Candidate Profile

Candidates should possess 2-5 years of experience in a customer service or administrative role, preferably within a booking or transport environment. The ideal candidate will be highly responsible, customer-oriented, and demonstrate strong organizational and communication skills.

Work Environment

The role operates within a customer-facing booking office environment. Maintaining an organized, clean, and welcoming space is essential to providing an efficient and friendly experience for all passengers.

Location and Employment Type

This full-time position is based in Jazan, Saudi Arabia.