Customer Service

📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	جازان

وصف الوظيفة

About the Role

2P Perfect Presentation is seeking a Customer Service professional to join their team in Jazan, Saudi Arabia. This full-time role focuses on delivering a high-quality customer journey across multiple touchpoints, understanding customer needs, and resolving inquiries to improve satisfaction.

Role Overview

The Customer Service role is responsible for ensuring a consistent and positive customer experience. The ideal candidate will be customer-focused, proactive, and adaptable to various customer service channels and operational requirements, supporting both customers and internal teams.

Key Responsibilities

Handle customer inquiries, requests, and feedback through various communication channels including phone, email, chat, social media, and in-person interactions.
Ensure timely and professional resolution of customer issues and complaints.
Maintain accurate records of customer interactions and conduct follow-ups as needed.
Collaborate with internal teams to improve processes and customer experience outcomes.
Identify recurring customer issues and provide suggestions for service improvement.
Support customer retention and satisfaction initiatives.
Ensure compliance with company policies, service standards, and quality guidelines.
Contribute to reporting and tracking customer satisfaction and service performance.

Qualifications and Requirements

Any educational background or relevant experience in customer service, customer experience, or related roles.
0-1 years of experience required.
Strong communication and interpersonal skills.
Problem-solving mindset with attention to detail.
Ability to work under pressure and manage multiple tasks effectively.
Proficiency in MS Office and customer service tools/CRM systems (preferred).