AFC Support Engineer📣 إعلان

منذ 20 يوم

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	جدة

وصف الوظيفة

About Indra Group and the Role

Indra Group is a leading company in the defense and technology sector, focused on developing cutting-edge technology solutions that strengthen national and international security. The company supports clients with reliable technical operations and outstanding service quality. We are currently expanding our team in Saudi Arabia and seeking an AFC Support Engineer to join our operations in Jeddah, Makkah.

Role Summary

The AFC Support Engineer will be responsible for resolving advanced technical issues, troubleshooting complex software and hardware problems, and maintaining strong client relationships through effective communication and documentation. This is a full-time position requiring 2-5 years of relevant experience.

Key Responsibilities

Resolve advanced technical issues across various software and hardware systems.
Efficiently and accurately troubleshoot and diagnose complex technical problems.
Provide detailed technical solutions and maintain comprehensive technical documentation.
Collaborate cross-functionally with other departments to ensure timely resolution of issues.
Escalate unresolved issues to L3 support or specialized teams when necessary.
Maintain a high level of customer satisfaction through professional and clear communication.

Qualifications and Experience

A minimum of 2 to 5 years of professional experience in a technical support engineering role.
Proven ability to troubleshoot and resolve advanced technical issues related to software and hardware.
Strong communication skills for effective client interaction and cross-functional collaboration.
Capability to produce and maintain thorough technical documentation.

Our Commitment to Employees

Indra Group is committed to fostering work environments that prioritize respect, dignity, and professional development for all employees. We guarantee equal opportunities in selection, training, and promotion, and provide a workplace free from discrimination based on gender, age, disability, sexual orientation, gender identity or expression, religion, ethnicity, marital status, or any other personal or social circumstance. Indra is recognized as a Top Employer 2026 certified company in Spain for its comprehensive HR management.