Housekeeping Supervisor

About the Role

Delta Hotels and Resorts is seeking a Housekeeping Supervisor to join their team in Jeddah. This full-time role involves overseeing the quality of guest rooms and public areas, ensuring adherence to established standards. The supervisor will play a key role in coordinating daily housekeeping operations and supporting management activities.

Key Responsibilities

• Inspect guest rooms, public areas, and facilities such as the pool after cleaning to ensure quality standards are met.
• Manage sold room reports, verify room status, identify discrepancies, prioritize room cleaning, and update the status of departing guest rooms.
• Support Housekeeping management in daily operational activities.
• Act as a liaison to coordinate efforts between Housekeeping, Engineering, Front Office, and Laundry departments.
• Document and resolve issues related to discrepant rooms with the Front Desk.
• Prepare, distribute, and communicate changes in room assignments to staff.
• Communicate operational issues and updates to the next shift.
• Complete all required paperwork and documentation accurately.

Operational Support and Team Leadership

• Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
• Ensure adherence to all company, safety, and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries promptly.
• Complete all required safety training and certifications.
• Ensure staff maintain a clean and professional uniform and personal appearance.
• Maintain confidentiality of proprietary information and protect company assets.

Guest Service and Interpersonal Skills

• Welcome and acknowledge all guests according to company standards.
• Anticipate and address guests’ service needs, including assisting individuals with disabilities.
• Thank guests with genuine appreciation.
• Communicate with others using clear and professional language.
• Develop and maintain positive working relationships with colleagues.
• Listen and respond appropriately to the concerns of other employees.
• Ensure adherence to quality expectations and standards across all tasks.

Physical Requirements and Qualifications

• Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance, and in excess of 55 pounds with assistance.
• Capability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Capacity to stand, sit, kneel, or walk for an extended period across an entire work shift.
• Proficiency in grasping, turning, and manipulating objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to enter and locate work-related information using computers and/or point-of-sale systems.
• Capability to read and visually verify information in a variety of formats (*, small print).
• A minimum of 2-5 years of experience in a relevant role is required.

Company Overview

Delta Hotels, part of Marriott International, focuses on providing a seamless and thoughtfully designed travel experience for modern frequent travelers. The brand emphasizes delivering essential guest needs while eliminating unnecessary elements. Delta Hotels by Marriott maintains a presence in Canada, the United Kingdom, and the United States, with rapid expansion globally. Marriott International is committed to being an equal opportunity employer, valuing diverse backgrounds and fostering an inclusive environment for all associates.