Senior Network & Systems Engineer Lead OTS📣 إعلان

About the Role

Amazon Saudi Arabia (ex-Souq) is seeking a Senior Network & Systems Engineer - Lead, OTS to join its team in Jeddah. This full-time position requires a professional with 2-5 years of experience to support, build, implement, and improve technology solutions across sites within a defined geographical area. The role involves managing large projects with minimal guidance, resolving customer issues in crisis situations, and actively expanding technical scope.

Role Context

This position is integral to the Operations – Fulfilment Center and Logistics team, which is central to the Amazon customer experience. The Operations teams manage fast-paced inventory from inbound to outbound, ensuring timely customer deliveries. OpsTechIT, where this role resides, plays a vital part in enabling the business to meet its customer promise by maintaining critical technology infrastructure.

Core Responsibilities

• Drive network engineering, troubleshooting, and systems administration across multiple facilities.
• Maintain critical systems uptime and serve as the primary escalation point for complex issues.
• Troubleshoot difficult IT problems without established SOPs and resolve incidents under time pressure.
• Plan and coordinate Change Management (CMs) and CM templates across the region.
• Lead and execute regional technical projects from conception to completion with minimal guidance.
• Collaborate with internal teams and external vendors on infrastructure improvements and technology rollouts.
• Automate manual tasks and develop tools to enhance team efficiency.
• Manage large-scale initiatives impacting multiple sites within the region.
• Conduct root cause analysis to resolve recurring challenges and prevent future incidents.
• Lead continuous improvement efforts for processes, documentation, and tooling.
• Design and implement efficient IT solutions; develop and maintain technical documentation and SOPs.
• Provide expert technical support across multiple buildings and remote sites, including on-call support for critical incidents.
• Communicate effectively with a wide variety of stakeholders.

Required Technical Skills

• Complete networking expertise: routers, switches, firewalls, wireless APs, structured cabling.
• Proficiency in DNS, DHCP, VLANs, TCP/IP, subnetting, and network security protocols.
• Ability to actively expand knowledge in software design patterns, data structures, AWS technologies, and distributed systems.

Leadership and Team Development

• Participate in the hiring, onboarding, training, and professional development of team members.
• Audit work quality, provide constructive feedback, and mentor junior engineers.
• Present training and partner with development teams on complex issues.

Qualifications

• 2-5 years of experience in a network and systems engineering role.
• Proven ability to lead projects and manage initiatives with minimal guidance.
• Strong problem-solving skills, including root cause analysis and incident resolution under pressure.
• Effective written and verbal communication skills for diverse stakeholders.