Waiter/Waitress (Arabic Speaking)📣 إعلان

About Mövenpick Hotels & Resorts

Mövenpick Hotels & Resorts is a member of the Accor network, a global hospitality group encompassing over 45 brands, 5,500 hotels, and 10,000 restaurants and lifestyle destinations. The company is committed to fostering a positive and memorable impact for guests, colleagues, and the planet, embodying a vision of responsible hospitality. Opportunities for professional development and advancement are available within this network.

Role Overview: Waiter/Waitress (Arabic Speaking)

Mövenpick Hotels & Resorts is seeking a full-time Waiter/Waitress to join the team in Turaif, Northern Frontier. This role is responsible for serving food and beverage to guests in accordance with established service standards, policies, procedures, and etiquette. Candidates should possess 0-1 year of relevant experience and be fluent in Arabic to effectively communicate with guests.

Key Responsibilities and Service Standards

• Ensure adherence to correct grooming standards at all times.
• Exceed guest satisfaction by understanding preferences and updating profiles.
• Maintain detailed knowledge of the restaurant menu and daily specials.
• Be familiar with beverage service, including appropriate glasses and garnishes.
• Anticipate and service guests' requirements consistently.
• Use opening and closing checklists to ensure smooth venue operations.
• Ensure service stations are constantly cleared and re-stocked during service.
• Serve and clear food and beverage items in a professional and unobtrusive manner.
• Present menus proactively to guests.
• Identify potential problems and anticipate guest needs, seeking assistance before service breakdown.
• Perform any duties and special projects as requested by management within the department or other hotel departments.

Operational Compliance and Reporting

• Follow up on restaurant financial, LQA, TrustYou, and Forbes targets daily.
• Monitor daily financial targets for the assigned area/division.
• Keep the manager on duty updated on any guest feedback for Glitch Report updates.
• Maintain HACCP & FIFO standards as required by the regional governing body.
• Adhere to the Hotel Evacuation Policy in case of an emergency.
• Attend all necessary briefings and training sessions as instructed by the Manager.
• Handle financial procedures according to guidelines set by the finance department.
• Report all issues and negative guest feedback properly through the glitch system.
• Follow the care program at all times and report maintenance issues through the system.

Required Attributes

• A motivator and role model.
• Possesses a positive attitude and is well-spoken.
• Result-driven with a display of initiative.
• Commitment to professional values.
• A team creator.
• Customer and people-oriented.
• Creative and open-minded.

Application Information

We invite qualified candidates who meet the requirements to apply for this full-time position in Turaif, Northern Frontier. This role offers an opportunity to contribute to a renowned hospitality brand.