Front Desk Supervisor

About the Role

Hilton is seeking a Front Desk Supervisor to join its team in Jeddah, Makkah, Saudi Arabia. This full-time role is central to hotel operations, focusing on the supervision of daily front office activities. The supervisor is responsible for ensuring the delivery of memorable guest experiences and upholding the standards of hospitality.

Key Responsibilities

• Supervise the front office team, guiding members in performing all front office procedures, including smooth check-ins, check-outs, and consistent guest service delivery.
• Lead day-to-day team operations by creating schedules, assigning tasks, conducting pre-shift meetings, and providing training, guidance, and in-the-moment feedback.
• Manage guest issue resolution, directly responding to inquiries and concerns while supporting team members in handling complex or escalated situations.
• Monitor guest traffic flow within the lobby area and adjust team coverage in real time to maintain service efficiency.
• Lead department initiatives or ad-hoc assignments as special projects.

Desired Qualities and Values

Success in this role at Hilton is guided by a set of core values that define the qualities sought in every team member:

• A dedication to Hospitality, aiming to create memorable guest experiences.
• Acting with Integrity and consistently upholding ethical standards.
• Demonstrating Leadership by inspiring and guiding others.
• A belief in Teamwork to achieve optimal outcomes.
• A strong sense of Ownership and accountability for responsibilities.
• A focus on the Now, approaching each moment with urgency and discipline to make a lasting impact.

Qualifications and Experience

• A minimum of 5-10 years of experience in front office operations or a related hospitality role is required.

Work Setting

This is a full-time position within a hotel environment, located in Jeddah, Makkah, Saudi Arabia.

Application Information

Interested candidates are encouraged to submit their application for this opportunity.