Guest Care Representative

About the Role

Nahdi Medical Co. is seeking a Guest Care Representative to join their team in Makkah. This full-time role involves providing high-quality reception and administrative services to patients, doctors, staff, and other healthcare professionals. The representative acts as the primary point of contact for patients, ensuring all inquiries are handled efficiently and courteously to reflect the polyclinic's image and branding.

Key Responsibilities

• Welcome and greet all patients and visitors, in person or over the phone, and efficiently answer their inquiries to ensure patient satisfaction.
• Ensure the reception area is continuously staffed, including during breaks, to address health, safety, security, and patient inquiry needs.
• Register new patients and update existing patient demographics by collecting detailed personal and financial information.
• Book, amend, and cancel patient appointments in line with polyclinic procedures to optimize the appointment system's efficiency.
• Ensure patients requiring urgent consultations without prior appointments are booked into appropriate slots and referred to the relevant physician.
• Receive and accurately record requests for home visits, assessing urgency according to practice protocols and printing summary sheets.
• Advise patients on charges for private or medical insurance services, accept payments, and issue receipts for services delivered, following agreed registration processes for insured patients.
• Regularly check emails and fax machines for incoming messages and send emails or faxes as required.
• Maintain a clean and tidy reception area and ensure all information leaflets are available for patients or the public.
• Receive and redirect calls or take messages from patients or the public in a professional and polite manner.

Qualifications and Experience

• 2-5 years of relevant experience.

Work Environment

This role is based 100% indoors. The work schedule consists of 6 working days per week with 1 day off. Working hours are 8 net hours per day, structured in shifts to ensure continuous reception attendance, including a 1-hour rota break.

Employment Type

This is a full-time position.

Location

Makkah, Saudi Arabia.